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March 2024 by Scott Rudolph
Literally every other location is amazing. This one is an absolute joke. ATM is constantly out of service and service is always at a snails pace
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March 2024 by Jordan Geibel
Caitlyn and Ray were an absolute pleasure to work with! Easy and fast on a Friday afternoon!
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July 2023 by Elizabeth L.
Super fast. Staff were professional. The space was clean and neat. They even had coffee and suckers/lollipops!
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May 2023 by Corey Ramey
I have never had a pleasant experience with this branch. Every employee I’ve dealt with is EXTREMELY RUDE and acts like it’s a burden to do anything for you. Go to any other branch and they’re the nicest people you’ve ever dealt with.
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June 2022 by James W
I have only had phenomenal service from this branch.
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April 2022 by Lynne Ivosevich
Had the best customer service ever! Very nice and respectful and helpful!
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January 2021 by Anthene Karsiano
Friendly and charming always accurate on funds no issues in 11 years...
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December 2020 by Anthony Karsiano
Friendly and charming always accurate on funds no issues in 11 years...
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October 2020 by Keyana Chavez
Great customer service over the phone, Martha was super helpful and kind :)
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July 2020 by anthony carson
Friendly and charming always accurate on funds no issues in 11 years...
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April 2020 by Pamela Cruse
Best bank ever
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January 2020 by Lora
The staff is very friendly, we moved to martinsburg and I will still make the trip to this branch where everyone knows me by name. A+ in my book
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December 2018 by Becky Causey
I LOVE this branch! We have banked here for years, and the team here is amazing. Kaitlyn Martha, Judy, Carrie, everyone is so sweet and always helpful.
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July 2018 by Kerri Lane
The only good experience I had at the Ranson branch, is when I opened an account. Nothing but rudeness from the tellers! Ever since then, I go the extra mile for friendlier service. Other than that, have had no problems while banking with City.
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November 2017 by K Son
The staff seems cocky and rude. They used to have a guy running this place who was great but ever since he is gone there is nobody nice to talk to anymore. Customer service via phone is insanely unhelpful and some employees will give you wrong numbers which will lead you to survey lines in which you will answer 30mins worth of questions just to find out that you won't be helped at all. Online account won't update quickly so therefor you will never know the exact amount you have on your account. I recommend you to use any other bank if possible.
