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March 2024 by Sarah O
Overall an average Petco. They are not always stocked with works and crickets for reptile owners- as an owner of 2 geckos this is rather important- I would recommend calling ahead to make sure they have them. Typically very clean. Customer service is either a hit or miss. Generally overall it works especially for the small town of Charles town.
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February 2024 by Mary Gee
5 stars! Best cat food buying experience ever. Jarred is AMAZING, he is a cat food guru. If your cat needs a change in diet due to age or health issues Jarred will guide you to several options that are both affordable and beneficial for your cat. I am so happy with the food my husband and I purchased for our 13 yo and 1 yo cats. This is the place to go! They will treat you so well. Laura at checkout was awesome. Will come back for sure :)
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February 2024 by Matt Buchwitz
This is, unfortunately, the closest pet store to where we live and it is constantly out of stock of items we regularly buy and originally tried then from this store.If you are out of something, your animal needs and don't want to wait for delivery I recommend driving to Leesburg or Martinsburg.
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February 2024 by Gina Watkins
Jerrod at this location is the BOMB - so incredibly helpful, totally focused on helping the customer - lovely experience! And this store always seems to have the things I want in stock. Highly recommend! ?
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February 2024 by Mel Neef
Needed "itchy dog ear" treatment and find a reasonable selection to choose from.
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February 2024 by Gary Laptosh - WPIDAA
Store was well organized with a well stocked supply of food that I needed for my dog & cats. Also appreciate Petco providing an opportunity for adopting cats from the local Jefferson County Animal Shelter.
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February 2024 by Brittany Elder
I don't have direct proof the groomer injured my dog.I do know my dog was walking out of my house as normal before his regular grooming appointment just last month, and he was completely paralyzed in the back legs when I next saw him after his apt.Because he once had a Lyme flare and because I thought surely no one would drop a dog and not be humane enough to not tell the owner, I wasn't too sure at first his paralysis was due to being injured.I thought he was possibly having a flare up and the timing was a coincidence. I got antibiotics from emergency vet. I called the groomer who assured me he didn't drop my dog. They of course noted in his file about Lyme disease.I've since called the manager and corporate numbers and sent emails starting two weeks ago requesting video footage to be reviewed. At the time of first call, it was well less than 30 days since his visit. I have of course received no answer or reply.As I sit here on the night before my dog is to be put to sleep I am full of regret and sadness. I just want to prevent anyone else from making the same mistakes I did.Be smarter than I was. Don't just trust the groomers word, don't be afraid to be mean, don't think a corporation would actually care. Demand to see proof your pet wasn't injured immediately after their visit.My dog could be paralyzed and severe low quality of life due to another spinal issue. He could have had a perfect visit with an amazing groomer with coincidental sudden paralysis. Or he could have been injured at Petco on his last haircut.I just wish I knew for sure before it was too late. Since I cannot afford neurologist, MRI, surgery, I'll never know. And since I'll never see the video footage, I'll carry the regret and deep guilt.Wondering and knowing that he could have had vet care and surgery paid for if the injury did occur at Petco and they told me.
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January 2024 by Megan Noonan
Jared was amazing with helping my husband and daughter get the essentials for her fish tank! I had a lengthy conversation with him, expressing my appreciation for his customer service! I can tell he truly loves his job! So if you need anything fish related, ask for Jared!
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January 2024 by munier darham
I've been going to Petco for basic grooming. They said my dog claws at the cage, and so I will have to pay for the VIP service. I offered to stay at the store so the cage would not be necessary, but they would not accept that solution. They refused to honor my appointment, and said I am not welcome back unless I'm willing to pay for the VIP service. The VIP is more expensive and comes with no additional services. This is a price gouge and I expect better from Petco.
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January 2024 by Ashley Lambert
Always have great customer service, ESPECIALLY Jared the aquatic specialist! He is always wanting to help and give the best advice for my fish tank. He has helped me turn my fish tank into a beautiful piece with great fish. He is the reason I always come back to this store for all my pet purchases.
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January 2024 by Cam Kershner
Nobody asked if they could help me find a certain item,..too busy up front chit chatting! Then after my checkout, the cashier asks me if I want to buy a bag to put my stuff in!!!! Are you seriously NUTS!I just spent a bunch of money there & I have to buy my bag???? Wont be coming back there! Petsmart, Chewy, OR Amazon will get my business...not Petco! BYE
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January 2024 by Chris Grubb
Went there for animal collars. Had exactly what I needed. Staff was very pleasant. Well stocked sytore!
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December 2023 by jugernot
Love the service and people are nice wish they would put the fish back on the discount it's the only thing that made it worth
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December 2023 by H Greenyjeans
Pretty expensive compared to online. Not really anyone around to assist.
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December 2023 by PAM White
Had items in my cart at checkout, and they refused to take a check for the items I wanted to purchase. Last time shopping there.