-
March 2024 by Megan
I was going to try this place, but noticed a routine in their “handling bad reviews” that made me instantly regret asking for a free inspection (though I desperately need one)… the photos speak for themselves. I hope they are doing great work these days that isn’t shady, and that the work done is better than what I see here. But for me, I can’t get behind a company that won’t ACTUALLY make things right, and would rather just act like they don’t know you or your case. Especially when you’re dropping TENS OF THOUSANDS of dollars for jobs that are left undone or messy, the least they could do is make it right. I would’ve hoped they “turned over a new leaf” so to speak by the other five star reviews here with clearly happy customers, and I’m absolutely sure not every case has poor results, but when I saw that they’re still responding with the EXACT SAME response to someone who actually has work done poorly (as early as 2 months ago) and the response is the same…. Saddened by this.
-
March 2024 by Malinda Hetrick
Brandon Griffith of Basement Authority was my rep throughout the three projects handled for my house: 1) Piering of the foundation, 2) two drain trenches, 3) poly renew to lift and stabilize the concrete pad in my garage. Brandon is the gold standard when it comes to follow through on a project. For him, the project did not end with the assessment and sale. He was and still is an incredibly constructive attentive support. Before the project began, he answered all of my many questions thoroughly leaving no details out. I knew I could trust his judgement. He was patient at every turn. He deserves all the kudos he receives from the company and their customers. I would like to thank and recommend all the men on the job for going above and beyond. Alex (Josue Meija) Forman, headed up the first 2 projects. He was quiet, calm, consulted me on everything, and is a critical thinker always problem solving when needed. He kept me in the loop and even took videos of the piering process and sent them to me as I was at work. He also waited to do the last pier until I got home so I could see the process in person. Denis Melendez, his Co-Forman, was by his side every minute of the project consulting with him and working hard. Both of them worked tirelessly with smiles on their faces. Joe Bruce and Preston Harless assisted on days when 2 men just weren’t enough and did a wonderful job. The last day Patrick Ware and Dylan Snodgrass handled the poly renew in the garage. They went above and beyond! Also present was Hunter Manchus. Finally, another big thanks to Brandon, Alex and Denis who handled the lion’s share of the work and decision-making.
-
March 2024 by Natacha white
Today Richard Williams and Trenton Speaks took all my worries away. They are the two contractors that took care of my home. I have dealt with many contractors from commercial jobs to small jobs around my home. Never have I experienced the professionalism they extended during this transaction. They worked very hard to make sure all of my problems were fixed. The job was finished beautifully and in a timely manner. Their communication during the process was clear to my understanding. The home office management was a little difficult to communicate with and set things up but overall I’m very happy with the job well done. I would recommend Richard and Trenton to anyone in the future. If I have any needs in the future I will definitely request Richard and Trenton to return.
-
March 2024 by Zach S.
These guys are miracle workers. Alex, the foreman, and Dylan, the installer, were both absolute professionals, got the job done in time, and saved my basement. Bill worked very hard to get us financing and an affordable monthly payment. If your basement needs work, call these guys first.
-
March 2024 by Paul T
I was aware our home needed some crawlspace and foundation work, and stabilization of a void under the concrete garage floor. I selected Basement Authority off it's reviews. Bill Burgette completed the inspection and provided a report which met my expectations. Task was scheduled and started on time. Brad Creighton and crew kept me posted. They found a significant issue with the sill plate and effected repairs upon my approval. I found on my own our home had some bad workmanship when it was built 45 years ago, so this was not a shocker. Crew came back after a week to resolve a drain issue from the sump. The crawlspace encapsulation was spot on and did exactly what I hoped it would do. Strikingly and rapidly resolved the moisture and mold issue. Floors throughout the house are consistently warm. Reality is there is more work to do at another time, and I will utilize Basement Authority again as a trusted resource.
-
March 2024 by Pam Blethen
Extremely happy with the field inspector consultation. Michael Cornecelli was very knowledgeable and addressed all of my water seepage issues with my basement. I am comfortable with the plan of action and look forward to the project completion.
-
March 2024 by Marti Bailey
Bill and Shannon were incredibly helpful and knowledgeable! Highly recommended!
-
February 2024 by Maranda Worix
Bill Burgette is a pretty stellar guy. Very professional and helped with multiple options to get a foundation on my home:) super satisfied!!!! Highly recommend!
-
February 2024 by Curtis Bowen
Mike Cornecelli from the Basement Authority came out today to see what they could do to stabilize my garage foundation. He is a professional and made a great plan for taking care of the issue and laid it all out in a detailed proposal. He was very helpful in showing payment options.
-
February 2024 by Whitney Lucas
Bill Burgette was the best at looking at my basement. He was thorough, kind, compassionate, and loved my dogs. He explained everything in great detail and I really appreciated his service.
-
February 2024 by Linda Oliver
I am extremely happy with the outcome of my project with basement authority. The inspector Brandon was very knowledgeable and thorough. He was very professional and understanding with our home and gave us the best solution to fix our home! We couldn’t be more pleased with him and the company!I would highly recommend them to anyone dealing with water or foundation problems.
-
February 2024 by Heather Moore
Carrie was excellent, extremely knowledgeable, very thorough and knew exactly how to make this situation not seem so overwhelming. I would highly recommend having Carrie come see you for any of your foundation needs!
-
February 2024 by Jordan Hebb
Bill Burgette has been absolutely wonderful in coming out to help up figure out our foundation and what we can do for future reference. I highly recommended him to several family and non family members that would need assistance in the future!!!
-
January 2024 by Larry G.
For some reason the address shown on my initial review showed as California, my actual location is Boone County, WV.
-
December 2023 by cl cl
Cody, Dustin, David, Preston, Logan, and Hunter were OUTSTANDING! And, Michael, who came out to assess the situation really cared about our needs and bent over backwards to assist us. Honestly, it was Michael who gave us the confidence that Basement Authority was the company for the job!We had the team perform a major basement repair to our home. The guys were very knowledgeable and able to effectively and thoroughly answer all our questions. Not to mention, they have a great work ethic! They kept steadily working until the job was complete. And, after the job was complete, they cleaned up everything.My husband and I will actually miss all these guys. It felt like we made new friends in the short time we dealt with them! Thanks again guys from the Pattersons!!!!
