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March 2024 by Katelyn Nuckels
Customer service reps are SO passive aggressive. An agent, Sia, cancelled my appointment when I was trying to reschedule. I’ve been without internet in somewhere I’ve been living for 2 weeks! Then an agent named Angel was very unhelpful and passive aggressive when I reached out to discuss their coworkers mistake. Awful team! Need new employees who can actually help. Sorry you dislike your job! Haha
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March 2024 by Susie&Harold Harding
Tamecia Hamilton was very helpful! She went above and beyond for me! Thank you!
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March 2024 by Scott Light
Very nice.
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March 2024 by Patrick Mills
Keep raising the Internet and cable bill, for basic cable and 200 mbs internet they're trying to charge almost 200 dollars. The Internet has been going out a lot the last few months.
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March 2024 by Phillip Broyles
Darin Smith and Jean Charles has redeemed our opinions about Optimum internet service.
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March 2024 by Crystal Kennedy, CNE, REALTOR
Larry (20373) was on time, pleasant and very helpful. The install was difficult however he was able to troubleshoot, run the lines and install seamlessly.
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March 2024 by Sandra Kingery
You need more employees like her. What a great person very knowledgeable ...
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March 2024 by Don
So so so helpful was this store. I had called the help center about a half dozen times and spent hours of my life I will never get back with no resolution to the problem. English was not their first language and I had a hard time understanding them. Some were even a bit patronizing not remembering that I am the customer. I had little hope that my time spent at this Optimum store would be fruitful and I would walk away with any satisfaction. As I walked into the store I was greeted with a smile and a friendly hello and asked how she could help me. After listening to my situation she got it done. All resolved! Done, over, finished. No need to come back, no need to call again. The time spent coming to this store was worth it. I even left feeling good, feeling like the people at this store cared about their customers and that they valued their customers time. This was such a good experience that I actually filled one of these reviews and made it long and wordy as hell like I have nothing better to do with my life. Thank you to this store for making me feel like I was a human instead of a number.OPTIMUM: Outsourcing your customer assistance to the lowest bidder may save you money in the short term but it could cost a lot of business in the long term. The customer service I am looking for is at this store. Learn from them and give them a big raise.
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March 2024 by Chris Gibson
I came into the Scott Depot store to talk about my bill and Cynthia explained a lot of options! She is very knowledgeable and care about her customers!
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March 2024 by Ray Goings
Tamiceia Hamilton arrived within the designated time frame and quickly accomplished our new installation with no fuss and no disruption of our day.She was friendly and professional, explaining everything and made sure the service worked, answering all our questionsMany thanks
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March 2024 by Carl Landers
Andy was very patient and nice.
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March 2024 by Connie Varney
Tamecia at Optimum is the best! Very knowledgeable and personable and I rely on her skillset to keep my old self connected! Many thanks T!
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March 2024 by Robert Creamer
Optimum sucks they have no customer service.
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March 2024 by Teresa Lockhart
Wait .... then no help didn't want to do anymore then they had too , kept saying they can't do nothing they just sell the stuff at this office
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March 2024 by Lauren LaRocca
They're really hard working group of folks and really want to fix any issue that might arise.
