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November 2023 by russell vann
Went to Browns to get a oil change. The staff was very nice and I got in and out quickly. I will be using Browns from now on. Highly recommend Brown's Tire, Towing, and Auto care. Thank you!Service: Auto maintenance
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October 2023 by Ronald Claros
I had the great opportunity to bring my mom's vehicle to this location for WV annual inspection. They conducted a thorough inspection of the vehicle; they even pulled out the air filter chamber and observed that the vehicle had a collection of papers (as mice may have found a haven warm location there). They informed me about it, so I can be aware that mice may chew on the electrical connections/wiring which will be an unpleasant surprise. Furthermore, they checked my brakes and suggested that I find the time to change its brake fluid as part of the regular maintenance of the vehicle - which I intend to do through them in the near future! The crew was overall very courteous and knowledgeable! Additionally, I had the chance to meet Mrs. Brown, the owner, she was so down-to-earth pleasant and welcoming person. I was informed that in addition to tires and brakes and towing (and U-HAUL rentals), they will also do all kinds of repairs to even include engine and transmission replacement through Jasper Motors/Transmissions. I would welcome anyone from within the area to give these guys a try: you will NOT regret it! (Make sure you call them to set up an appointment, so you're not waiting too long - if you're "in a rush"). Thank you for doing such a diligent job, guys!Service: Vehicle Inspection
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October 2023 by Samantha Zoller
My experience with Brown's has always been very positive. Their prices are fair and they clearly communicate any work that needs to be done. This week, I scheduled an appointment for an oil change, but two days before the appointment, a nail punctured one of my tires. I dropped off the car with no appointment hoping they could find time to look at the tire. They got it fixed and took care of the oil change the same day. I appreciate the service, honesty, and friendly staff. My husband and I bring both of our cars here and will continue to do so.Services: Tires
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October 2023 by Richard Taylor
Brown’s provides fast expert service at a reasonable price. They work with you to get your vehicle issues resolved.Services: Transmission
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September 2023 by Fred Donham
Always friendly, the service is top notch, and the technicians are very knowledgeable.Highly reccomend.
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September 2023 by Dn. C.
I went to Brown's for a WV State inspection. It took them 2 days. I told them I only want an estimate for the repairs I need in order to pass inspection. They gave me one for over $2500. I went to another repair shop and had the work done for only $1345. I highly recommend you get a second opinion before you get any repairs done there.
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August 2023 by Ridge Gordon
Very honest, trustworthy, knowledgeable and affordable! I love their adaptation to technology; getting a report of your service emailed directly to you is quite an awesome feature!
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August 2023 by carole guzzetta
Very professional and pleasant people. Reasonable wait time for work being done. Would highly recommend.
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August 2023 by Danielle Alcorn
Nice location for U-haul pickup. Staff was very polite
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July 2023 by Barbara Bakh
Great customer service! Good communication from Scott! Thanks for working quickly to get our tires replaced ASAPService: Tires
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April 2023 by George Bailey
Recently I had occasion to require service on my SUV. Being relatively new to the area I sought out some of my friends and got a great recommendation on Browns Auto Care Center 7735 Martinsburg Pike, Shepherdstown, WV. I called Browns and I was easily able to get my car in for service at a time convenient to me. When I brought my car in for the required service, Scott, at the Service Desk went over, in detail, everything that was required to service my car and provided me with what I felt was a fair and reasonable estimated cost. When my car was ready and I might add within the timeframe as promised, I picked up my car and Scott once again went over everything that was done to my satisfaction. My cost was spot on the estimate.I must say that Scott and the other people I came in contact with were very knowledgeable, helpful and courteous. I would highly recommend Browns Auto Care Center for your automotive needs I’m confident that you too will leave with a satisfied smile.Services: Tires
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April 2023 by Jeff Wilson
incredibly rude. I was laughed at by the mechanic, and lectured to by the high-pitched customer facing representative. I will never go back to this place.
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April 2023 by Jeff W.
incredibly rude. I was laughed at by a mechanic and lectured to by the customer facing representative. I was subjected to this treatment because I asked a question about tires. I will never go back to this place.
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March 2023 by Teresa Robertson
Very expensive service and they charge you even for the labor supplies the used for the service they do for you like gloves on top of the high prices for the service. Never come back there!
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December 2022 by Peter Dunning
Browns failed both our vehicles for state inspection. We paid for brake work on one to have it pass but they said the other vehicle needed $3,500 of work. We took that vehicle to another local shop where it passed with just a suggestion to have front end work done in the next few months.What a rip off!Service: Vehicle Inspection
