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November 2023 by Seamus Costello
Wonderful staff. Their focus is to help you with your needs Thank you, Allison
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June 2023 by Poppy Chrisman
Thank you for helping my husband update to a new phone!!? very kind & knowledgeable staff!! Stephanie & Kory!! ?
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May 2023 by Deidre Meeusen
I've been at the Shepherdstown location about 3 times over the last 2 weeks to upgrade mine and my family's phones. They were all so incredibly friendly, welcoming and helpful there. Each associate that took care of me went above and beyond customer service for me and I couldn't be happier.We've been with Tmobile for 17 years, and while the cell service hasn't been always been perfect, the customer service has always been stellar.
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October 2022 by Pat Stickler
They do a very good job. I think it is difficulty to work with so many various personalities. Keeping a friendly outward presentation is commendable.
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August 2022 by Izzyhi Thatcher
I love the store all they’ve done is take care of me time after time I’ve been to other T-Mobile stores not trying to knock them but they’re just not the same as this one I get great customer service from every single person who works here and I feel like they care they give me the time and energy that I need to get through to where I need to be with my new phone!
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November 2021 by Rick Goldman
Not crowded, bright clean spacious well stocked store. Staff is friendly and knowledgeable. Easy location with lots of parking.
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November 2021 by Richard Matthews
The staff here is great!
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August 2021 by Clinton McKinney
Great customer service, everyone was exceptional.If your experiencing any difficulties with your phone stop in andsee them, you won’t be disappointed.
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May 2021 by John Langenstein
Wonderful service. Have never had a smoother sprint experience. Everyone was helpful, thorough, and just pleasant to work with.
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December 2019 by Elana O'Hara
Bethanney, Jacob, and Steven were all extremely helpful and knowledgeable about the services Sprint provides and how to save money on my bill. I'm extremely happy with my experience! Thanks guys!
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December 2019 by asap PULSE
Bethanney was amazing!! The absolute best customer service I’ve ever received in retail in my entire life!!
