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November 2023 by pk auto
Don't ever buy online you will be surprised dosnt matter if it's green light car
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November 2023 by Wiley Myers
Very nice and polite people to deal with.
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August 2023 by Sammy Rockson
Mountain State Auto Auction please listen to what buyers are saying especially your online buyers. I don't normally like doing this but after I had the same issue raised by other buyers. I now believe what they wrote was the truth.Mountain State Auction have the worst vehicle CONDITION REPORT in the whole country.I bought cars from this auction with GreenLights and it has airbag light on the dashboard and deployed airbag on the driver seat.The stock number for the said vehicle is 947743 run number DE-0030 (2016 Hyundai Veloster).Purchased date 07/24/2023When they took photos of the vehicle they cut-off that portion They did NOT show photos of the deployed airbag,they did not show the airbag light on the dashboard and they did not announce it on the block.They charged me for post sale inspection but did not report the deployed airbag and the light on the dash on the post sale inspection.I called arbitration and spoke with Gary,he was very very disrespectful. He said I should send him photos, I did but he never responded to me or acknowledge my message. I follow up with multiple phone calls and he never answer me. Fellow buyers BE VERY CAREFUL about this auction, they are not truthful in their condition reports and I think the WV department of Motor Vehicle should close down their online sales because they are deceiving the online buyers and charging post sale inspection fee but they are not inspecting the vehicles
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August 2023 by Cynthia Rockson
I bought a Green Light car online from this auction .They did not announced or show any photos in the condition report the airbag has deployed. I received the vehicle with deployed airbags. When contacted arbitration and attempted report this issue ,one Gary hang up the phone on me. I called multiple times and he never answered. Guys BE CAREFUL when buying online from this auction because they deceiving online buyers. I have lost thousands of dollars buying from this auction.
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June 2023 by B Sands
Nice staff. Great cars
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May 2023 by Ryan timbs
Customer bought this beauty and I delivered it to them. Check in and out process was very easy and staff was extremely helpful.
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May 2023 by John Robert
Been going here for several years with different dealers, but only since January with our own business we just started. Constant headache getting titles in, and if they miss a lien release necessary to clear the title, they will charge you to send it in a timely manner to you. Ridiculous and incompetent.
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March 2023 by SS Van Sales
This auction has the worst condition reports, misses half the damage, and charges you to buy online just to screw you over. In this market we are paying way to high of a price to have an extra 500-1000 dollars to spend after the purchase to fix your mess. Always a reason not to take care of their mistakes. Customer since 2006, they care less. Go Manheim, they stand behind their condition reports. Don't believe the fake ratings that they have their secretary's posting on google. Just terrible customer service time and time again.
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March 2023 by Tyler Reed
BUYERS BEWARE. I have spent over a million dollars at this auction in the last 5 months. I travel there from Northern Michigan. I have had continous title problems. I have two vehicles now that are past the 21 days. I call today to give the seller the 24 hour notice. The auction tells me that I have to call them back on Monday at 4:45pm to confirm the titles have not been turned in. At that time they are telling me I have to leave Michigan and drive 10 hours to get the cars there by 9am on Tuesday in order to get my money back. I spoke with Chad the GM and he claims that I should have called yesterday which would have at least given me the weekend. Super disheartening that they won't work with me. Unless you are Pauley Motors this auction does not care about its customers. Super unethical place to do business with
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February 2023 by Mahmoud Alsaid
I am a wholesaler located in Maryland, i have bought a truck from this action and i paid for PSI just to make sure that the car is great. Received the car all dash lights are ON and the truck has Structural Damage. I tried to speak with the arbitration and they didn’t help me at all. Avoid this place unless you buying A car AS IS
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January 2023 by Elijah Reynolds
Very great people and efficient work environment.
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January 2023 by Eric Moats
Amazing customer service!! Excellent people!!!
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October 2022 by June Wilson
They don't care if u get hurt on the job and don't care about family who not doing good they treat u like u are no one my son quit cause they told told him that he's not allowed to receive phone calls from anybody anymore they don't care if it's family and it was his grandfather who is not doing good so he's not allowed to take phone calls so my son quit I told him I last Monday I got hurt and my boss told me I did not tell him but I did and they didn't want to put it down that I got hurt either cuz they don't want to have to pay for it so yeah it's not a very good place to work so if you're looking for a good job please don't go there go somewhere that people actually cares about you and your family and not just money
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June 2022 by Tyler Prince
Save yourself a headache. Out of 10 auctions I attend, This is Literally the worst auction I’ve ever been to or dealt with. I bought from here for several years always giving them the benefit of the doubt but get screwed over every time I had an issue. Chad the Gm with ignore or ghost your phone calls if he knows something isn’t right. Not to mention, the staff will screen his calls to make sure he only talks to who he wants to. The staff in arbitration will do the same. Again, I’m not a one time buyer. I’ve bought over 100 cars from this sale and never been treated with any type of respect when it comes to fixing a problem. This place is on a downhill spiral and won’t be around much longer.
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May 2022 by Jordana Yeager
Gr Great place to work also a great place to sell your car and get top dollar value kind and friendly staff always willing to help
