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February 2024 by Jeff Weir
Wonderful place to rent skis or snowboards. Cabin decor with good service
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February 2024 by Mike
Carly Chaos was the best ever! She set me up with skis that had me doing speeds and tricks I’ve never done before. She rules! Great service overall team, thank you
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February 2024 by David Webster
These folks are top notch! I've been visiting this place every year for a long time. Customer service is shockingly good. It always feels like I received so much more than I paid for. Thanks and see you next time!
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January 2024 by Cameron McElwee
Exceptional staff all the way around. Lost a part on my Union bindings that would have cost me the rest of my day on the hill, and the staff of elk river had the single obscure part in stock, and had me back on the hill in minutes. Super friendly and fair, even took a few minutes to talk shop and recommend some other boards in my genre, and offered demos.I’ve been in and out of ride shops for 30 years, and the quality of interaction and professionalism experienced at elk River was top notch. If I could offer more stars i would. Keep it up guys.
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January 2024 by Tina Carper
Elk River will be my place forever! The service was excellent (thank you Perry) and the gear was superb. Love how convenient it was, and you can’t beat the prices.
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January 2024 by COLIN JENKINS
The guys at elk river are amazing. Super helpful and knowledgeable. We managed to buy two boards from them and they really helped alot when it came down to choosing the right board. Best shop on the mountain for sure
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January 2024 by Courtney Wilfong
Elk River is always happy to help and extremely knowledgeable! They are our go to place for new gear and repairs. Highly recommend stopping in!
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January 2024 by Raquel R.
We were looking for a place to snowshoe and the employees of this store made the time to give us directions on the map for where to go. We loved our Gauley Basin hike and appreciate the time the staff made for us, even when we weren't coming in for a purchase. Thankyou!
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March 2023 by Lewis Rhinehart
Elk River is ALWAYS the best service and best gear on Snowshoe mountain! Locally owned & operated by the same family since 1986! I send all my friends there and have bought boots, bindings, boards & anything else I need! Stop in & say hi to Thurston, Gus & Austin!!
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February 2023 by Rebecca C
My husband and I rented skis here on a trip to Snowshoe over MLK weekend. The service when we picked up our skis on Saturday morning was great. We even remarked to our friends how nice and helpful the staff were. However, when we returned to the store at the bottom of the mountain to drop our rentals off on Sunday, we had a staff member who was extremely rude and abrasive. My husband's skis were returned with scrapes on the bottom - something we were not aware of. The staff member called us over to show them to us, saying multiple times "This is what you get for not paying attention to where you're skiing. You were skiing over rocks, and this is what you get. I'll make you pay for all of it." We agreed to pay the fee he charged us ($84!) after he continually mocked my husband and told him he was a careless and irresponsible skier. We are completely unaware of anytime we might have skied over rocks - we were on the marked trails the entire weekend and the snow was great! We were really turned off by the attitude of this employee and were very disappointed in the service at this store after having such a positive experience initially! I do not recommend this store at all if you want good customer service and don't want to pay double the cost in the end because your skis have scratches on them.
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February 2023 by John Jordan
We had our yearly trip to snowshoe this past weekend and used Elk River for our rentals for the first time. The experience was amazing. I had 13 folks with me, 2 of which were fist time skiers. The staff made Friday night pick-up smooth so we could make rope drop on Saturday morning ready to roll. They took the time to make sure everyone's equipment fit correctly and matched their skill level. Equipment drop off after the weekend was equally painless. We will definitely be using Elk River again in the future.
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February 2023 by brandon francis
Elk River has the best location on Snowshoe Mtn for all your skiing and snowboarding needs! They have all the latest and greatest tuning equipment to Wax, sharpen, tune, restructure bases, and repair damages to skis and boards. I trust them with my equipment, and that says a lot! Their staff is very friendly and are experienced experts. They have a full service rental and retail shop that includes all kinds of outerwear, skis, snowboards, boots, goggles, gloves, bindings, helmets, and accessories! The rental checkout and return process is very easy. They offer high end performance demo gear as well/inventory is listed on their website. Name brands include and exceed: Burton, Jones, NeverSummer, Union, Arbor, GNU, Lib Tech, Ride, Bent Metal, Oakley, Electric, Smith, Anon, GoreTex, Dragon, Smith, Dakine, Blizzard, Nordica, Atomic, Dynastar, Salomon, Rossignol, Icelantic, Rossignol and more!Great People, Awesome Shop, Highly Recommended! ⭐️⭐️⭐️⭐️⭐️
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January 2023 by John Collier
I have been going to elk river for the last 5 years for all of my snowboard/ski equipment! Thurston and Gus have treated me like family and have always gone above and beyond! I have demo’d boards before and have always been more than satisfied with their customer service and policies on demo boards. To rebuttle one star review left prior, it is made clear when you sign up to demo a board that it is condition pending. Snowshoe has struggled for snow so if conditions aren’t optimal I completely understand not demoing a board, my nephew demoed a t rice pro with union bindings(every bit of 900 dollar set-up) and we had no problems 2 weeks ago. Customer service is so good from this shop, I go out of my way to give them my business. If you have any questions about what board is right for you, what boots/bindings are right for you, binding angles, whatever…this place should be you go-to! It is definitely mine! All boards in pictures were purchased through elk river. Also a great shop for rentals!
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January 2023 by Madison Carney
THANK YOU!I was matched with the best gear and best service here. It was really nice to watch just how helpful everyone here is to all sorts of customers and needs while I was being fitted with boots, board, and helmet. After a surprisingly successful day on the snow, my joy was compounded by the fact that everyone here was so happy for me upon my return. I cannot thank you all enough for all you did for me. Shout out to Thurston for picking out the perfect gear I needed for the day. You all are absolute gems.
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January 2023 by Jonathan Cotten
I would highly recommend this place for all of your snowboarding/skiing needs. I just recently purchased a snowboard there and I couldn’t be happier with it. Thurston picked out snowboards based on my abilities and preferences, and gave me detailed analysis of each board. I left knowing I purchased the perfect board for me. Go check them out!
