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February 2024 by Victoria Waybright
Dr. Smith and his staff are kind, patient and helpful. I am so happy I called them. My search is over for quality vet care.
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February 2024 by Melanie Eubank
Extremely rude staff. Very transactional experience. Do not recommend. We will not be returning.
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January 2024 by Sheila Walker
I've never had a long wait. They get me in quick when I need an appointment. The people that work there are great and very helpful when I have questions.
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January 2024 by michael cummings
Saw our puppy before other vets could get us in. Appreciate that so much. Friendly staff. Met two different vet that work there and both were nice and seemed knowledgeable. No waiting, seen on time. Will return . A little disappointed that they were not in on Fridays. But there is an emergency number posted on the door.
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December 2023 by margaret heckert
I got some cats dropped on my doorstep, the vet was able to see the cats and help me without breaking my budget to badly. Will always go back there because of their love and understanding of pet owners and lovers!
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November 2023 by Christy
Called multiple times during regular business hours and couldn't get an answer to my calls or my pet scheduled. Never had problems getting an answer before. Don't know what happened to this place.
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October 2023 by Kelly Lucas
Left several messages. Never had anyone to return my calls, over several days. Ended up taking my pets elsewhere. It's a shame. I've loved them in the past. I don't know what happened.
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September 2023 by Jeffrey Kincaid
We had to put our dog of 14.5 years down. These folk are a very compassionate group. They genuinely understand
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September 2023 by Lisa Angius
I'm giving it a one due to the short haired abrasive women that checks patients in I was there on 9/6/23 she hung up on me cause I asked when I was trying to check in I was so confused as to why or what I did she was so abrasive she should never be aloud to work in any kind of healthcare or veterinarian care if have anything to do with it she won't I did ask her name I definitely wouldn't want her around any of my animals Dr Smith I have to say and the vet tech were compassionate as they told me my cat had cancer but because of her Avalon Animal Hospital lost my business
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June 2023 by jerri walden
I can’t say enough good things about Avalons staff and the Dr who saved our Luna girls life. They are all amazing.
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April 2023 by Charlene Whittington
I had to wait more than usual due to a dog having breathing troubles. The vet is amazing there, and also, I can't say enough for the friendly staff
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March 2023 by Kristy Dickens
My friend took her pet to this place due to it having an injury. The surgeon Ronald Smith, at Avalon was very rude. He made a comment that if she were a good pet owner her pet would be up to date on its vaccinations. Then after seeing her car, he told her she should not be saying that she cannot afford such an expensive surgery. He said that’s an awful nice car for someone who says they can’t afford their pets surgery. My friend paid for the surgery but didn’t appreciate his disrespectful, snide comments.No payment plan option available.
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February 2023 by Lori Adams
I have been taking my pets there since early 80's. So far so good.
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January 2023 by trena swartz
I have went to this hospital for over 30 yrs. I made an appointment about 3 weeks ago to my dog Damian to be put down because he is old and is bladder is leaking different things. The staff has been very kind but I had forgotten my appointment time so I called early, and I talked to this lady and she asked the normal questions but she said when did you need our services at the end of the month ?I said no I just said I have an appointment today just need to know the time. Well she proceeded looking and said ok I found you you have Bella and Bud I said yes but Bud has passed away after a yr of having his cancer surgery Well after me telling her that she says hold on I have the wrong account and put me on hold. No she didn't have the wrong account she just named off several of my dogs I have had and have. Well I held on and held on well she ended up hanging up. Nice service.NOT Then I tried calling straight back Well they had the answering machine on oh that made me even madder because all I needed. Was a time. So I left them a message and told them they could forget my appointment I was already tore up having. To put my dog down and they treat me like that I will not be coming back there ever again I will find me another vet to take my animals to. I deserve to be respected and so does my babies. So in my book Avolon has went down. Hill and went to hell in a hand basket. After I have been there for all those years and they think they gonna do that to me on my worst day no way. So you will never get my business ever again
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October 2022 by Martha shaffer
I’m very disappointed in this place and the staff. We’ve had a momma cat and her four kittens there and the first time momma cat meow was very horse when we got her back because they mistreated her by manhandling her to hard. Today we took the kittens back for there second booster and they was very rude on the phone and wanted to argue with my fiancé in person. We will NEVER take them back here EVER again.