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November 2023 by Thereelteamcatchemquick L.
I took my vehicle to this place quite a few times thought they were a good place took it down there because I had an oil leak first they told me after paying $65 to wait to the oil leak got worse then I took it back again finding out that it possibly could be my rear main seal they took everything apart but did not put a rear main seal in my vehicle but charge me the full amount if somebody pays you to do something you do it you don't tell them otherwise and then take their money for not completing a job now I'm paying more money to get my rear main seal fixed
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October 2023 by Madison Akers (xMADIBEARx)
The workers are super friendly and helpful. I go here for most of my car needs. I highly recommend :)
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October 2023 by Elizabeth Fraser-Dorney
I've been coming to Chestnut garage several years. I've found them to be straightforward and honest. They do good work.
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October 2023 by Karen Gallagher
Arrived at opening. Was in and out in 20 minutes! This was my 3rd time using Chestnut St Auto. I love this place!
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August 2023 by David Sullwold
Great shop. We were thinking we needed a brake job but rather than just doing it, they checked and said we have plenty of time before it was needed. The original estimates cost was very reasonable, but we did not need them now.
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August 2023 by Lawrence Calfee
I Really dont like writing negative so Ill be kind on the star rating. Will Just simply explain my experience. I am a transplant & this is the third garage so far. I brought a company van in. It was missing, drove fine previously. I'm no Mechanic but I stated I believe it needs a tune up. They put the computer on it & stated it only needed a ignition coil. Fair Enough. The OD button on the shifter was gone, so they refused to put a sticker on it. This isnt the only place I've lived in WV, first for me. Fair Enough. A part was forgotten (said it was the supplier not getting their info upon my inquiry) Fair Enough. A tech needed the van so I had to pick it up before the part (washer component) came in. They stated then that the button & nodule should be replaced. Old ford van, common. That did tell me that they obviously opened the distributor. I paid for it & picked it up. RAN WORSE THEN WHEN I DROPPED IT OFF! The distributor position was all off. Our employee took it to a mechanic in Elkview he used. Picked it up today so hopefully 4th is the charm. Amongst a few other things they (Elkview mechanic) did. A full tune up was of course done & very much warranted. They (Chestnut) called me when the part came in & I stated the first part (of the post) to them. Like before, when I dropped it off, really don't think they were listening. Your call, I'm sure there are competent mechanics there. I am not of the opinion one worked on my vehicle. Luck of the draw I guess, You may (or may not??) experience what I did. Waste of $$, & the most valuable comity. Our Time.
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August 2023 by Danielle L.
Came in for a sticker inspection and instantly felt comfortable here. Most garages try to make me feel like a helpless little girl which I'm not, but these guys were cool when I asked questions about my engine and didn't try to make me feel dumb. Guy that answers the phone and one of the part owners was helpful and joked around with me and I appreciated that. Just good down to earth guys all around and I'll be back if I ever need anything I can't fix myself!
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July 2023 by Zack Hanna
Great friendly mature folks, started to work on my car right away. Great family business owned by veterans. Being from Canada and needed the help, it couldn't be better. Enjoyed the chat with them. Neat work.Service: General repairs & maintenance
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July 2023 by Z H.
Immediate reliable service. Mature honest folks. Friendly and fast. Enjoyed the chat with them. Being from Canada and needed the help, it couldn't be better.
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June 2023 by Coolinary W
If I could give 10 stars I would!!!While traveling we heard what we believed to be a bad front right wheel bearing. The sound got progressively worse. We prayed over the situation and that we'd find the right place.We were about 400 miles from our stop for the night in Charleston, West Virginia and would be going another 500 the next day.I called several repair shops along our route but many said they couldn't get to it for days. Finally, I spoke with Corey at Chestnut Street Auto Repair Shop in Charleston, West Virginia. He quoted me a fair price and said if I could be there when they opened at 7 the next morning I'd be the first car in...I was there before 7. I spoke with one of the owners, Richard, and relayed my conversation with Corey and after a few questions, he said "they'd take care of me".About 40 minutes passed, Richard came and let me know he'd driven the car, looked over both front tires and the right front wheel bearings were bad. Was waiting on the part and would have me ready shortly.I told him how grateful I was and appreciated them getting the car attended to so quickly. That it's an uneasy feeling finding a dependable repair shop while traveling.He said, "That's why we are here".As I sat there, customer after customer came in, some regular and some new. All were greeted kindly and was told to have a great day as they left.True to his words I was out by 8:30 and under the quoted price!!!I cannot say enough good things about my experience, from the first call several hundred miles away to driving away that morning,thanks to Richard and Corey, we never skipped a beat in our trip!!!
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June 2023 by Hannah Keeling
110% would recommend them to anyone. First time I was there I got a lot of maintenance done to my car and they were super quick and efficient at a low cost! Darin and Corey were the ones who took care of me. Very professional and nice I felt very welcomed.Services: Tires
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June 2023 by Nick “and” Harris
Guy tells me come first thing in morningDrive all the way up there 7amTells me I have leave my car, it'll be later this evening.Why didn't they tell me that in the beginning when I stop an asked if I needed make an appointment. Iv actually hav bad experience with this guy's everytime I go, I don't go alot only when I can't do alignment ect. My girlfriend never had a problem tho... have her in an out.... smfh...Service: Steering & suspension repair
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June 2023 by blue-collar 85
Guy tells me come first thing in morningDrive all the way up there 7amTells me I have leave my car, it'll be later this evening.Why didn't they tell me that in the beginning when I stop an asked if I needed make an appointment. Iv actually hav bad experience with this guy's everytime I go, I don't go alot only when I can't do alignment ect. My girlfriend never had a problem tho... have her in an out.... smfh...Service: Steering & suspension repair
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May 2023 by Ethan Coia
Brought my car in for a state inspection. Service was fast and friendly and they even turned off the oil light that Walmart auto center left on without me having to ask! I’ll definitely be coming back here next time I have an auto issue.Service: Vehicle Inspection
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December 2022 by Caitlin Nichols
I had damaged my oil pan, and had my car towed there. They ordered the replacement in a timely manner even with it being Thanksgiving week. The repair was done within a week, and they came in under the estimated cost which was fantastic. Oil pan replaced, oil put in, and new oil filter. Car is running great so far.However, when I picked up my car all the contents of my glove box & center console were all over the floor boards. All of the change had been taken out of my center console- and it had very clearly been ransacked through. Thankfully, other than the change I hadnt left anything major/valuable in the car.I called them back within 15 minutes, about the time it took me to drive to work after picking it up. Spoke with the mechanic and another worker, they both claimed they had nothing to do with it. Seemed like my car was left unlocked while under their care on their property. Not a huge deal, but still a mistake that shouldn't have happened, and was nonetheless still frustrating.Services: Auto maintenance
