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July 2023 by Linda Herndon
I was pushed into buying only one truck. Didn't show me anything else. Then couldn't give the payments they said on tv...made me very uncomfortable ?
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June 2023 by Martha Butcher
Have you ever had a dealership call you, tell you that you're approved, come on down, and then find out they can't approve you for some reason? I have and it's not fun. When I got the call from Mr. Marker, he said come down, you're approved. He meant it!! Test drive, signatures, money down and I was on my way, happily driving the vehicle I wanted!! I highly recommend them!!
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June 2023 by Google user
Have you ever had a dealership call you, tell you that you're approved, come on down, and then find out they can't approve you for some reason? I have and it's not fun. When I got the call from Mr. Marker, he said come down, you're approved. He meant it!! Test drive, signatures, money down and I was on my way, happily driving the vehicle I wanted!! I highly recommend them!!
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March 2023 by Theresa D.
Just purchased a 2023 Camaro from Joe Holland Chevrolet, I have to say this was the best experience I have ever had purchasing a vehicle. Benny Morton was our sales agent and was exceptional. He always picked up when I called and knew all the answers to my questions. This is the first time I purchase a car out of state and it was made simple. Benny was so nice and Roger helped us with the Finance and he was also very nice and knowledgeable and made it as simple as possible. Can not say enough nice things about this dealership and the staff. Thank you so much.
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February 2022 by Mahlatsiiey S Setsepu
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December 2021 by Travis Rose
Have dealt with Benny for years. Highly recommended. My father and father in law have also had great experiences with him as a salesman. They’re lucky to have him.
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December 2021 by Anthony Gravely
Great sales team! Chris was fantastic to deal with. Didn’t low ball me on my trade in and have been very quick at getting my extras in and putting them on.
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October 2021 by Hunter Perry
It was great doing business with Rich Kingsley. I had a great experience.
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September 2021 by Mike Eggleton
jimmy marker the sales representative was great could not ask for any better man
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August 2021 by Sherry Hansford Bell
Great prices, no pressure deals,Tom treated us great! Would greatly recommend.
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July 2021 by James Mcdonald
Great place to buy a car
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June 2021 by Barbara Fritts
Chase was so welcoming he greeted us at the front door, very accommodating, showed us several trucks. Worked with us thru every aspect of buying a truck. Will recommend they to everyone
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February 2021 by Terry Gillispie
I brought my wife and my 76 year old disabled father to Joe Holland Chevrolet on Feb 5, 2021 to purchase a certified pre-owned car. I had been speaking to Jeremy, a car salesman, for a few days and was already pre-approved for a specific car and I was ready to buy. I had OVER 5 thousand cash on me to use as a down payment and had every bit of my paperwork in order. I had my best friend drop us off because I knew I would be driving home in the car. It was right at 4:30 PM when we walked in the door at the dealers. I went to the counter and asked for Jeremy but instead of getting Jeremy another salesman by the name of Chase came up and introduced himself and basically insisted on helping us. I didn't feel right about that because Jeremy had already got me pre-approved and did all the "leg work", for lack of a better term.Chase proceeded to inform us that the car I was pre-approved for was not a good enough car and that we needed a newer, more expensive car (of course) and that car was a 2017 Hyundai Sonata.We ended up taking the Hyundai for a test drive , without the Chase in the car. I never gave this a second thought. Well, when we got back from the test drive, no more than 10 minutes later, the entire dealership was closed. Door were locked and EVERY single salesman, including Chase was GONE. We had no way home and it was snowing and dark and my father is on a cane. I have never been treated so inhumanely in all my life. My wife was crying. There was 1 guy in the building waiting to take the keys from me. It was the most horrible experience I have ever had at a retail establishment. The next day we drove to Huntington. A 45 minute drive each way. We had spoken to a gentleman at Moses Honda where my wife had seen an Acura RDX on their website ad she instantly fell in love with the vehicle. We were treated so good at Moses Honda. They had the Acura RDX inside on the showroom floor with a big red bow on the hood. The salesman had all of our paperwork ready and waiting for us. They offered us coffee, snacks and even had a seat warmer for my disabled father while we waited for the paperwork to be completed. We drove home in the Acura RDX and it is the nicest car I've ever bought (so far). I hope Mr. Joe Holland himself reads this review and understands that his salesman let a cash sale walk out the door because he was apparently in such a hurry to leave on Friday night. I will never go back there and I have told many people about the way we were treated. I hope this can be a training tool for your team at Joe Holland. Statistically, most people would be willing to pay more out-of-pocket if they were to get a salesman that had excellent people-skills. I have been a General Manager for a large corporation for over 25 years and I can tell you that from experience alone. My final statement is this- my wife went back to Joe Holland 2 days later to retrieve our paperwork that the salesman, Chase, still had in his possession when he left us on that test drive. As he handed her the paperwork he found it necessary to pull out his cellphone, scroll through his text messages and point out to her that on the Wednesday prior to our Friday appointment he sent a text message telling her that the dealership closed at 6 or 6:30 (I honestly cannot remember). My point is that he felt it was necessary to justify himself. At NO point during that entire time he was there talking to me, and at no time prior to me driving away in the Hyundai did he EVER say, " We will be closing at xxx time" or "I have to leave at XX time" or anything of the sort. Poor customer service, unprofessional and just plain old rude treatment is definitely not what I expected from a dealership that advertises Christian values.
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February 2021 by Michelle Street
2.5 hour drive one way to see a vehicle to be told it was sold when they knew we were coming. All of it blamed on some infamous \\\"call center\\\" even though we talked to a salesman. Terrible customer service, no call for a heads up.
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November 2020 by Sheila Mollohan
Mr Hatfield was awesome!Very knowledgeable! He made my buying a new vehicle a pleasure! He was very helpful and made the process very easy! He helped me get my car seats out of my trade in and helped me connect my phone to my new vehicle!
