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June 2023 by Nancy Dobbins
The staff were nice and the service didn’t take long. I appreciate that they work on EV’s.
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April 2023 by Karen Williams
The service department needs a whole lot of work.
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February 2023 by frank cox
Very disappointed in the whole process was right down lied to
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October 2022 by Christine B.
In writing this review, I need to go back to my appointment in September 2, 2022 for an oil change. At that time they said the did an "multi-point inspection (MPI)", wherein my brakes were good. However, they didn't provide the sheet they normally do. Shortly after that, my car would shake when breaking (getting off an exit after a higher rate of speed). We assumed it was our rotors, so I called to make an appointment. On September 30, I dropped my car off to have them look at it. At this point they said my brakes were at 4mm. Would they of seen that during the MPI? The notes also say they test drove it, however the mileage was the same as when I dropped it off. They called me about 2 hours after I dropped it off, and said it needed new breaks, rotors re-surfaced and my coolant and engine fluids flushed. I asked how much that would be, and he quoted me just under $590. I told him I really couldn't afford that. He said the flushing could wait until my next oil change at 60,000 miles, so for the breaks and rotors would be $258. I agreed to that price and told him to proceed. When he called me back 3 hours later to tell me it was complete, I asked again for the total. He states $389 and change. I said that wasn't what he quoted me earlier. He agreed and said he would fix it. I arrived around 2.5 hours later to pick up my car. The guy ringing be up retrieved my paper work, and told me my total was $389.58. I told him that wasn't correct and it was suppose to $258. We walked off to go talk to his boss. After waiting 15-20 minutes, the service manager came out (I think Jason) says to me you made it by 12 minutes. Looking confused, he said "you were 12 minutes under before the new price changes took effect". He adjusted my bill, but I still end up paying almost $300. I'm not sure how ethical it is to change prices in the middle of the day, much less after you were quoted one thing and then trying to charge you over $100 more than the quote. I also don't understand how the brakes were good 28 days prior. I have always been pleased with Joe Holland, however I feel like they were attempted to defraud me, and the MPI wasn't even completed the last visit. I was told my appointment would take 2 hours. My appointment was at 8, and my car wasn't ready until 1. This recent appointment was extremely disappointing.
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June 2022 by Elizabeth Tincher
I went to have my car serviced on Friday last week. No biggie I know parts come in late. But when my father stopped to ask about my car they said the parts are coming tomorrow [6/2/22]. But when my father got home he got a call from the guy working on my car to call him back. Me and my father have called since 4- closing and it was very poor customer service, no one was willing to explain what was going on and the guy who said to call him back answered the phone once and never heard from him again.Overall bad customer service.
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June 2022 by Sharon Banks
The customer service is ALWAYS outstanding!
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April 2022 by Shannon marcum
Quick polite service clean waiting area
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April 2022 by Catherine Moss
Wondering why would anyone would go anywhere else
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December 2021 by Travis Rose
Have dealt with Benny for years. Highly recommended. My father and father in law have also had great experiences with him as a salesman. They’re lucky to have him.
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December 2021 by Anthony Gravely
Great sales team! Chris was fantastic to deal with. Didn’t low ball me on my trade in and have been very quick at getting my extras in and putting them on.
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November 2021 by J K C
I'm not sure what it is about this place, but I've yet to feel the least bit comfortable in this place. I guess I got spoiled when I went to Moses downtown Charleston location. Maybe it'll get better in time...
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October 2021 by Hunter Perry
It was great doing business with Rich Kingsley. I had a great experience.
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September 2021 by Mike Eggleton
jimmy marker the sales representative was great could not ask for any better man
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August 2021 by Sherry Hansford Bell
Great prices, no pressure deals,Tom treated us great! Would greatly recommend.
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July 2021 by J K “Jeff” C
I'm not sure what it is about this place, but I've yet to feel the least bit comfortable in this place. I guess I got spoiled when I went to Moses downtown Charleston location. Maybe it'll get better in time...
