-
March 2024 by Kay Kay
So today I was supposed to get a package that I already have been waiting on for over a week . They claimed that the address is wrong but when a human finally contacted me( was almost impossible) , they stated the address was correct and that they would call me and tell me the update . Over an hr later they call back and I cant hardly understand the lady and they tell me to just wait and see ..... now you tell me how you would feel in that position . to get absolutely no help and to be told just wait and see . I may get my delivery tomorrow or I may not . I literally don't know . do not bother trying to call . A representative told me that they do not answer calls . Only way is to possibly get a call back or attempt to do email. I'm so upset over a simple thing but it is a $70 package for my child . so SOUTH CHARLESTON UPS .. my question is WHY
-
March 2024 by PlayboiKnasty
They answer the phone like Walmart. TRASH SERVICE, 400$ stripes sent to THE WRONG ADDRESS. And the store location does not answer the phone, I’ve probably called 20+ times/ sent emails/ and now I’m gonna have to go in the store at this point. They hire anything with legs ?
-
February 2024 by Kerri Barger
Excellent customer service by the ladies working there today. They helped me and we even discussed other services that they provide. Will definitely be back.
-
February 2024 by Tabby Phillips
The young woman with black hair in a messy bun was extremely rude when i was trying to return my package. She was not helpful at all and had a horrible attitude.
-
January 2024 by Robin Cooper
Always friendly and fast service
-
December 2023 by Doug Thomas
This dude that owns this store is definitely not the ideal of what a real business man is suppose act like. He rufused my shipment of 2 boxes that we gladly pay $10 per box for smh lol and then curses both my boss and I out infront of all his customers like it was nothing.This cost me and my boss time and money not including the inconvenience. I’ll gladly take my business elsewhere and I’m in hope you all do the same.
-
October 2023 by Charles Perkins
Very negative interaction today with a rude young lady there, if you want to be talked to like your stupid or like your a child then go see her. If I was in charge she wouldn't have a job there.
-
October 2023 by David Cecil
Super friendly and always willito help
-
June 2023 by Chris C
Visiting The UPS Store in South Charleston, WV, is an expert in shipping. From the moment you walk in, the team greets you with a warm smile, ready to guide you through your shipping needs. Whether packing that delicate gift or finding the best shipping option, they've got you covered. But it's about more than just shipping here - need some printing done? They're on it. It's the kind of place where the staff remembers your name and your usual requirements. The UPS Store is my go-to spot for convenience, confidence, and care regarding postal services.
-
April 2023 by Mike Musgrave
Love this place. Fast. Efficient and friendly. It's so nice to be able to return an Amazon order without having to go out to south ridge and fight all that traffic. Perfect location!!!
-
December 2022 by Kimber McMillion
They cheated me by printing my order on 20 lb paper when I paid for 28 lb paper. I wanted to believe it was just an error but they will not return my calls (all calls go to voicemail because they can’t be bothered by customers enough to answer their phone) nor respond to my email. Now I think it must have been an intentional effort to cheat me. I’ve never had this kind of encounter nor such poor customer service in a UPS Store until dealing with this one. Stay far away from them.
-
October 2022 by Mark J.
Always a miserable experience in a monopolized radius. Just a few percentage points of cheer and warm welcoming would go a long way. If there was any other option Closer to me, I would immediately take it and never come back to this location.
-
October 2022 by Cinnamon Bun
These are some of the nicest people I've ever dealt with regardless if their slammed with customers or you're the only one there, they are super friendly and always helpful! A+ Customer Service!
-
October 2022 by Tim Linde
Easy access for shipping almost anything.They also handle no cost Amazon returns too.
-
September 2022 by Tonya P.
I have used this UPS store a few times and I would gladly drive further to get to this store if I needed to. They are fast, friendly and helpful. I can literally take my package to them without even boxing it up or putting a package on it and they happily take it and take care of the rest. So easy. Very appreciated.
