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July 2024 by Charles Berkimer
Absolutely the worst. My wife and I just upgraded our phones or so we thought. At approx. 6pm we arrived at the store. Cassandra G. was our agent and she seemed new to me but my wife thinks she was on drugs. We both own our phones, a Samsung and an Iphone. We wanted to upgrade to the newest models and trade our old phones in. Cassandra couldn't figure out how to print the paperwork but said I would get an email with all the changes. I just received the email at 8:02pm after they have closed. There is no info on the trade-ins and we are being charged the total amount of each phone without the discounts from the traded in phones. She also enrolled us in some Next Up program that I told her I wasn't interested in and she stated ok I will remove it. She did not. I am now spending the evening on the phone with ATT CS and am not happy about the experience and do not recommend the St Albans location.
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March 2024 by Oluchi
Customer service was great. I met with Cody who helped me to get a service plan and phone that is best for me. He went beyond staying overtime just to solve my problem.Thank you once again, Cody.
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February 2024 by Mike S
My eSIM is messed up and iPhone is stuck in SOS mode. They cannot get eSIM to work in my iPhone 13. It was working just fine and then SOS mode. Store associate told me to go to Best Buy and pay to get it looked at. Sad that an AT&T employee can't fix my eSIM problem. Give me a new eSIM or a physical sim I'm stuck with paying for a phone that doesn't work. And AT&T won’t even try to solve the problem
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January 2024 by Nicholas Bumgardner (Nick)
They are always short staffed and backed up. There are a few associates who know what they are doing, while others seem absolutely clueless to the basic functions expected at a phone retailer. It is always kept pretty neat and clean though.
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December 2023 by Carrena C Rouse
Conveniently local shop with ready service and friendly service.
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December 2023 by Sandraella Call
Very helpful staff and knowledgeable about products. Helped me get my phone back in order after it acted up after an update. Laura helped us with our purchase and our phones. Close to eateries and gasoline. Close to interstate and route 60. Hours are til 8pm.
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December 2023 by Anthony legrant
Laura is I of the hardest working people I've had help me with my phone problems it took us hours with the insurance people.
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November 2023 by Terri Hall
Laurie, at the St. Albans store, is amazing! She was helpful, friendly and extremely knowledgeable.
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October 2023 by Joseph Hatfield
Laura and Brittany are complete rock stars. Helped me with my upgrade, suggest accessories to compliment my 15 pro, ensured I had insurance and next up, and even though I wasn't interested, made sure I knew they had tv service as well. Both are prime examples of model employees!
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October 2023 by Tom Milstead
Total new people, must change hands or mgr. 3 times this year. They need ink for the copy machine been out last two mgrs. When you pay bill can't make copy, hope they work it out.
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September 2023 by Janna Nichols
Laura is the best, she knows her stuff and went above and beyond to fix all problems ! I live over an hour away and thankfully found her!!! Yall go see her she's the best!
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August 2023 by Amy Young
I'm being stalked at a result of your faulty security on the towers and your connection with the government to store and record all conversations and communications through my and everyone's device.It has even led to me being harmed physically and psychologically.Everyone is starting to catch on to what has been going on in the corporate world. Thanks for making this country a worse place for the common people while you rich people live extraordinary lives that we pay for.
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July 2023 by Todd Chafin
Always a good experience with the staff
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July 2023 by Ole Lige
Cody was great, very knowledgeable, courteous, and helpful.
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July 2023 by Lisa Smalley
James was AWESOME!!! We will make this our go to location! Terrific customer service!
