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April 2024 by Jonathan Miller (Jonfun)
Purchased a discounted iPhone specifically for Podcasts & Apple News. Quick & easy service.
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March 2024 by Michael Loudin
My phone screen was cracked from dropping it when a stray dog ran into me . I have good insurance , but boost mobile refuses to recognize my claim
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November 2023 by MaryJane Barnes
I did not have a good experience. I haven't for the last 8 months with boost mobile. They have an iPhone 12 advertised for 149. Wouldn't let me purchase it online but they don't have that deal in store. False advertisement.
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February 2023 by Triple S
Customer service is terrible at this location. I have went in twice in two weeks and both times the rep told me what I was looking for would be on the truck two different times. I have tried to call the location all day long, yet no one answers the phone. I have been planning to buy a new phone and wanted to keep it local, but looks like I am going to have to order from Boost Mobile itself. The Dunbar location will not even answer the phone anytime I call. The rep at the South Charleston location answered and said they did not have it in stock, but would try to find another store to get it from. That is good, but she refused to take my name and number, instead told me I just need to call back later this evening. It is no wonder everyone is just ordering things now instead of shopping local. Customer service is a joke anymore and I have done it for 20 years.
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January 2023 by Amber Persinger
The crosslanes store is awful! I couldn't even return my wifi box because there wasn't a manager on duty! And the employee had to text a manager. I waited over 10 Mims and the manager didn't even reply. I only have so many days to return my device but I can't return it cause no manager is working. This place is a JOKE!!!
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July 2022 by Lillady Crow
Great people!
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July 2022 by Willard Donner
Good service
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July 2022 by Bart Atkins
Service was great
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June 2022 by Steve Fleshman
Went and got a phone set up and internet didn't work, and with my son working and school he didn't have it for a month cause the way they told him to do it himself didn't work either. And they didn't inform me that I needed to call to have my plan lowered when I set up the phone no one with Boost ever knows all the policies and stuff that they need to inform customers of that is the most important stuff. You always have to find out for yourself the hard way
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June 2022 by Tyrone Foster
Went to boost and the guy who helped me was very professional he told me what the problem was and he went through step by step with me just in case I have problem again I was in and out less than 5 minuites
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April 2022 by Stella Williams
Very poor customer service! Didn't accomplish a thing and neither did the other 2 customers who was there.
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October 2021 by Justin Burdette
I needed help setting up my mobile hotspot. The staff was very friendly and helpful I was put the door in under 10 minutes
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September 2021 by Karey Fugate
It's long wait with only 4 ppl allowed in store and one employee. Girl never said her name but she's good at multi tasking. suggestion to make things flow easier. While phones are activating which is lengthy process give those customers a # send them to the car tell them to watch door and send ur employee to door and let them hold up number for that customer to come back in. It gets two ppl out so employee is able to start on new customer. It's cold it's wet outside no one wants to stand for 2 hrs trying to get phone service. Thanks
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August 2021 by Logan Haber
Just called to see how much it is to switch my phone service and the lady was very rude and then hung up on me. Won’t be switching at least AT&T knows how to treat there customers
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August 2021 by Michael Taylor
Very friendly and knowledgeable
