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January 2024 by constance durnavich
Stay as far away from this place as you can. They will lie to you about having the kind of vehicle you need while yours is in the shop. Then they will pick you up, take you to their office and tell you they don't have the kind of vehicle you need. When you try to defend the fact that they lied to you, they will belittle you and drive you back to the auto shop to abandon you in the cold. I know because that JUST happened to my husband with stage 4 cancer. Please, rent anywhere but here.
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January 2024 by Nanci See
Amazing service.
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January 2024 by Crystal Wamsley
St albans enterprise is a joke. Some of the workers are liars and very rude. Lexy called me a cpl of times threatening I needed to bring the rental back or they would report it stolen when I was told ins would cover it all. Then the day I went in I put a card on file for the 25.00 deposit thats all I was sposed to pay then I was sposed to get it back when i took the car back enterprise took 100.00 out of my account I didn't know anything about I didn't give them the ok to do it I didn't owe nothing when they did do that.This is the first time I ever had to deal with anything like this I hit a deer nothing to my fault it ran out in front of me and enterprise did nothing but harrass us. Lexi especially was very rude a few times so I will not ever go back to enterprise I don't care how bad I need a car
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November 2023 by Noah Landers
I was given a 2022 Nissan Altima not only did the tire pressure light turn on within 3 min of driving the car, 2-3 days later the check engine light turned on and the transmission is slipping. I called them last Friday and I was told they would have a new car for me by the weekend. its now been 5 days since I called am IM STILL DRIVING A UNSAFE CAR. There is NO WAY that they checked this car properly before they gave it to me as a rental. Also there was no washer fluid at all.
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October 2023 by Carrie Cook
A rough start at the Kanawha City location after reserving a rental for a business trip, got to Kanawha City location and though we had reserved a rental there was none available. Then went on to the St.Albans location and Tessa was able to help get us get in a rental quick and started on our 8 hour trip. Thank you Tessa for your professionalism and quick response!
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October 2023 by Susan K Rispress
I have no complaints! Pre-registering did help to expedite the process. My car was ready to go!
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September 2023 by Noelle Dokas
My family chose to use this location because our prior experience was great. Our current experience was absolutely the worst customer service I have ever received. The manager on duty was very condescending and entitled. He was disrespectful and rude. Please do not waste your time and go to the one in hurricane.
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August 2023 by Linda Carte
Car was not assembled very well... headlights or the fog lights are uneven, vent not related, windshield seal sticking out, trunk doesn't open as it should.
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August 2023 by Linda C
Car was not assembled very well... headlights or the fog lights are uneven, vent not related, windshield seal sticking out, trunk doesn't open as it should.
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July 2023 by Joe Hunt
I use this location anytime I rent a vehicle. This time I had an issue with the vehicle and it had to be towed. Tessa came and picked me up and took me to pick up another car. She was an absolute pleasure to chat with and went above and beyond. Much appreciated. Enterprise has a jewel in this lovely young lady for sure
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May 2023 by Nick Cesaretti
I always rent from this location, have been renting here for over a decade. I have always had pretty good experiences with this location. This past rental was going well till I was on my trip home. I was pulled over for dead tags and berated and embarrassed by a police officer in front of my family. I expect the car to at least be legal to drive when I rent it, especially for what we pay to rent one. I wrote about this in the review we receive via email and was supposed to be contacted by enterprise, never was… I usually receive a call about the car to make sure everything was fine and our deposit would be returned to us, never received that call either.
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November 2022 by Trista Richardson
They are a great team. I had a great experience and appreciated them taking the time to explain the benefits of each insurance or coverage packages. I was in chaos the day I came in but I will be back again and hopefully not in such a rush! Thanks for your help guys! My kid said it was best birthday party ever!
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August 2022 by Kendra Boggess
As usual, enterprise did a great job of quickly getting me into a car, explaining the details and I was getting back to business very quickly.
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August 2022 by Nancy Griffith
This location is not Enterprise Rent-A-Car anymore. It's Shillings used autos. And they're fantastic
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July 2022 by Kelsey Frank
I own a 2019 Maserati Ghibli. Unfortunately, luck has not been in my favor since owning this car and it has been twice by other parties while parked. Both times I rented with Enterprise in Saint Albans and the service has been exceptional. I have worked with the manager, Nat, on both occasions. He is friendly, empathetic, and solution-focused. On the most recent occasion I had conveyed that my rental vehicle will need to be upgraded to a premium. Seth worked diligently to find a vehicle comparable to the Maserati as quickly as possible and called as soon as a proper vehicle came in. On the vehicle, there were two small chips in the windshield that were not seen on the walkthrough (easier to see when light is reflected) but were caused by a previous driver. Seth and Annie worked with me to get those added to the contract. In addition to Nat, Seth and Annie have also been sociable, understanding of the circumstances, and worked efficiently in a solution-focused manner. As stressful as it is to be involved in a collision, you can be confident that you are working with a team here in Saint Albans that will provide peace of mind and good, quality service. Thank you all!
