Moses Auto Group has garnered a range of reviews highlighting its customer service and sales experience. Many customers appreciate the friendly and helpful staff, making the car-buying process smooth and enjoyable. Whether it’s purchasing a vehicle like a Honda, Volkswagen, or Toyota RAV4 Hybrid, clients felt supported throughout the process. Reviews mention that sales representatives are knowledgeable and go out of their way to assist customers, creating a positive atmosphere. However, there have been some challenges regarding post-sale service. One customer faced issues with a warranty claim due to an expiration date error but noted that the dealership ultimately resolved the issue quickly and efficiently. Another customer experienced a paint defect on their vehicle but praised the dealership for addressing the situation and covering the costs for a new paint job. While some customers wished for better trade-in values and price negotiations, the overall sentiment remains positive. Follow-up calls from staff indicate a commitment to customer satisfaction. The dealership's dedication to helping even those with limited credit history has also been highlighted, with one customer successfully driving off in a new vehicle despite initial challenges. Overall, Moses Auto Group is recognized for its strong customer service, dedication to resolving issues, and creating a positive car-buying experience.
Had a productive trip, bought a Rave 4 Hybrid. Our sales representative, William McCorkle, did a great job of guiding us through the process of buying a new car.
April 2024
I purchased my first car today here and the experience was wonderful. William McCormick helped my family and I throughout the entire process and everything was completed in a timely manner. The service was amazing and I definitely recommend coming here for your vehicle purchases. I will be returning in the future.
November 2023
. Looking for a used car. Nothing in our price range
