-
November 2023 by Donnie Adkins
Alex in sales, Casey in Finance, Tristan digital guru were outstanding during our recent purchase. Would highly recommend Moses based on interaction with their staff!
-
November 2023 by Lindsay Graham
We LOVE our new to us BMW from these guys. Talk about first class service. The operator took my call, then sent us to "sales" where she pre-screened me, then she got me over to the manager. This was a smooth operation in the best of ways. I expected (because who doesn't?) a cluster. And instead I got smooth sailing.Andrew set our expectations and exceeded them every step of the way. If the world operated like this, there would be several million fewer ulcers.We love our X7, the service and the attention to detail. Thank you, thank you, thank you!
-
November 2023 by David Hicks
Many thanks to the Moses BMW Service department. I was visiting Huntington WV for the weekend when a charging system fault message appeared on my X3. I did not want to risk a 500 mile trip back home without getting this fixed. Called their service department on Monday morning and they were able to get me in and out before noon with the issue resolved. Prices were reasonable by BMW standards also. Greatly appreciate the help and the honest service. Thanks Adam!
-
November 2023 by Sabrina Adams
I have bought 2 BMWs from Moses of St Albans. Having an issue with my current X5. Spoke with a service lady about wanting to talk to a service tech regarding cost for diagnostic testing. I was told someone would call me, that was 7 days ago. No call! I purchased a new SUV from Walker Chevy in Nitro. Moses has no customer loyalty or ethics. Never again with Moses! Michael & Sabrina Adams
-
October 2023 by Rilley Dube
** READ BELOWTook just over 3 months for them to actually start looking at my car which was towed in. From what I gather that seems like a normal wait time there if it’s a tow in. Took about a month and a half after that for it to be available for pickup but I’m still waiting on a piece for my front trim which has yet to come in. Other than that, everything was fixed perfectly fine and you can’t even tell that’s it’s been fixed. Looks like new. The wait was annoying and it felt like something new came up every week delaying it even more, so for that experience I’d give it 3/5 stars.However, brought it back for new tires since they were the only place with them in stock and they had them on in less than day. That experience was 5/5 stars. So I met in the middle and left 4 stars for an average.Main takeaway: don’t expect a quick turn around if it’s towed in but if you get an appointment they are very efficient.
-
October 2023 by TaylorMade Kennels
My story is too long to type, but Moses looked out for me on my bill. They could feel my pain, and they were compassionate enough to make it more manageable. Thank you BMW service department, may God continue to bless you
-
October 2023 by Sandy Adkins
We were very pleased with the way their staff handled our situation. We took possession of our new suv and couldn’t be happier with their help. Tristan was a great in helping me learn the technology in the car. He was knowledgeable and very patient. Andrew was a big help in organizing the paperwork for the trade and the gentleman in the finance dept. did a good job explaining the available warranties without any pressure to purchase them if I wasn’t interested. Would recommend these guys if buying a new car.
-
October 2023 by Marion Jones
Could not have asked for a better experience with Andrew and Alex during the recent purchase of my BMW X5 from The Moses Autogroup. Knowledgeable, friendly and exceptional customer care! What a super dealership! And I love my new car!
-
October 2023 by raira97
I had my X5 50e serviced at Moses BMW for a refrigerant valve issue. The service advisor (DJ) attended to the vehicle as soon as I walked in and the techs made timely diagnosis of what the issue was. I was provided a loaner for about a week while they wait for part to install into the vehicle. They also did recall work on knee airbag and checked for other recalls. Communication is fast and work was completed relatively quickly. I live 2 hours away from the dealership so communication is key. Although I can service my car closer to home from another service center, my experience with Moses BMW is top notch so I will have my car serviced there in the future.
-
September 2023 by Jackie Benjamin
The best visit that I’ve had with this dealership. The service person (DJ) was efficient and professional. I really appreciated the video that the mechanic sent of my SUV showing the undercarriage, tire threads, and explaining what services were being performed. It was outstanding!
-
September 2023 by Google user
The best visit that I’ve had with this dealership. The service person (DJ) was efficient and professional. I really appreciated the video that the mechanic sent of my SUV showing the undercarriage, tire threads, and explaining what services were being performed. It was outstanding!
-
August 2023 by Shelly Walter
Great service on my X3! Appointment time was exactly as scheduled! Price was below quoted repair cost. Hometown feel of service department was a welcoming environment!
-
August 2023 by Jared hurst
Best sales team around. Literally every person was helping with my new car. They treat their customers with the most respect. They have very knowledgeable people. You simply can’t get any better than this team. Thank you all.
-
July 2023 by Jonas Cruz
First time here, and I this place provided an excellent service to my car. The communication is good and schedule was on time for me to pick up my car. Paige the service advisor did a good job communicating all the services that needed to be done! I’m happy i went here
-
July 2023 by Kerri R
Moses BMW helped me immensely when I had an issue with tires while traveling through the area. They not only worked with my schedule to fix my BMW, but they also were friendly and extremely accommodating. They even went out of their way to mail me my spare key! I do appreciate their help, time, and wonderful customer service. Thank you!!
