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October 2023 by Leah Drake
I brought in my Lexus for a fuel pump recall. When I made the appointment, I requested a loaner vehicle. Dropping off my vehicle, with my service advisor, Don, and picking up the loaner, from Jaelea, were a breeze. They both offered excellent customer service. I am pleased with my experience at this location.
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August 2023 by Hunter R.
After struggling for well over a year to find I called and got set up with a dealer named pete. Told him everything I was looking for and the next day he called me back had already reserved the car in my name before it was even built and let me know when it was supposed to ship in. The day it shipped in I got another call that it was here they held it for another week for me to come look at it and had it cleaned and inside to keep it safe waiting for me. Bought the car and service has been perfect can not recommend this place more.
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August 2023 by Google user
I can't share enough about our experience with the Lexus side and our service rep Don. He was wonderful and spoke very kindly. Kept me updated along the way which made the process a bit easier since I had a toddler in tow. I got my service video and the tech spoke clearly providing suggestions which was good to know. The Service site itself was clean and even the construction site was picked up. There was a great kid's room, the bathrooms were very clean, and great vending options with free coffee. I was done much sooner than expected. Our service in Texas had set the bar pretty high for others, but I felt this experience was pretty comparable, just minus the Starbucks ;)
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August 2023 by Jessica Webster
I can't share enough about our experience with the Lexus side and our service rep Don. He was wonderful and spoke very kindly. Kept me updated along the way which made the process a bit easier since I had a toddler in tow. I got my service video and the tech spoke clearly providing suggestions which was good to know. The Service site itself was clean and even the construction site was picked up. There was a great kid's room, the bathrooms were very clean, and great vending options with free coffee. I was done much sooner than expected. Our service in Texas had set the bar pretty high for others, but I felt this experience was pretty comparable, just minus the Starbucks ;)
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July 2023 by Phyllis Stowers
Best auto service provider I have ever dealt with. All the employees are very helpful and kind. I will always bring my Lexus there for service.
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July 2023 by Camden Barnette
5000 mile maintenance on RX350. Good experience. Appreciate the car wash.
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June 2023 by Priscilla Gray
They are the most friendly and accommodating group of people. Definitely recommend.
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April 2023 by Betty Evans
I had a wonderful sales experience with Becky. She tried so hard to make sure I was happy. She was awesome and I made a new friend. Our fourth purchase at Moses Toyota and Lexus and the best yet. Highly recommend you go see her!!!!
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November 2022 by HARIN PARIKH
I went to Moses Lexus cause my Lexus had check engine sign. I was wondering that I just change battery at Tom Wood Lexus in Fishers Indianapolis and driving back to NC. Due to sign I have to stay in hotel In Charleston WV and went to Dealership next day.Staff was very professional and knowledgeable. They did courtesy check on my Lexus and found some sensors was acting up. They fix it and don’t even charge me. That was real honest people working their. I will definitely buy my new Lexus from them due to great service. Manager and staff are so polite that they were offering me coffee and drinks while my vehicle is in service. Great friendly staff.
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October 2022 by Jennifer Taylor
I've been a customer with Moses Toyota and Moses Lexus for 6 years. My experience has been good until recently. I've been trying for weeks to get answers regarding a warranty I purchased when I bought my Lexus 2 years ago. I have received no call backs as I was told I would. Nothing but yes its covered, then no it's not. I called the warranty company myself and filed a claim. Left a message and guess what, NO RESPONSE!! I even asked for a manager to return my call!! Still waiting!! This has been a terrible experience. Dear Moses without customers you have no business!! How hard is it to return a phone call and answer my questions??I will not but another vehicle from them.
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October 2022 by Mark Holstein
Great experience at Moses Lexus on recent purchase. My Sales Consultant, William McCormick is a professional that makes sure you have a pleasant experience. This is the third purchase with William. Dealership is also well organized and maintained. I highly recommend.
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October 2022 by Fred Giordano
I am thrilled with Moses Lexus!!! It is a fair, reputable, and honest dealership that I recommend enthusiastically without reservation.I searched for a 2022 ES 350 Ultra Luxury model for seven months and had very poor experiences with several other dealers. I was almost ready to give up on the brand. Then I found Moses. I inquired about the car I wanted, but was informed it was already sold. One week later, Brayden Underwood from Moses called me back to advise that the other deal fell through and the car was now available. Brayden worked the numbers and confirmed a fair price. I made arrangements to fly from New Jersey to West Virginia to pick up the car. The dealership picked me up at the airport and brought me back to complete a very smooth and easy transaction. Everyone was exceedingly polite, courteous, and professional. This is a trustworthy dealership that sticks to its word. Brayden and his peers are the best! Shop Moses and you will not be sorry!
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October 2022 by Freddie Moore
The absolute best sales experience I’ve ever had. Friendly and helpful sales staff. Would have been a 5 star review had it not been for a couple missed communications for our service appointments. Cost me more in gas than it should have and could have easily been avoided. With that said I actively recommend this dealership daily.
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December 2021 by Darla A.
Purchased a Lexus ex350 a few weeks ago and got the ceramic package, took in to have ceramic coat put on and it is HORRIBLE to say the least, I have had other cards ceramic coated (not by them) and they looked fabulous. I have called for 2 days keep getting transferred and told the someone would call me back. nope ! will never buy there again.