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February 2024 by Patricia Miler
Was a long procedure on our part from previous carrier but Dave H was very patient and very nice
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January 2024 by Justin Burdette
The staff is pretty friendly and quick just dont call customer service if you are having problems with your phone or home internet! They will tell you the same thing every time. There's always work being done to the towers.
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December 2023 by Carol Eminger
They are in a good location
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November 2023 by Judith Holstein
Just like to give a shout out to Drake & Ashley, Drake is new to T- Mobile, I believe we were his first sale, he was great, they both were great! We were there several hours upgrading our phones, myself, son & daughter. The internet was slow with some issues, they were so helpful & we really appreciate them!
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September 2023 by David Rigsby
Allison I got a good ? on my cellPoune
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May 2023 by Dee-Ann B.
Buyer beware! Do not to business with T Mobil in St. Albans! I bought an I Pad charging cord for my grandson from them. It worked for a few days, then quit charging. I took it back to exchange it, but the salesman tested it on his phone and it worked. He told me to take it back home and try it for a few days, and if it quit charging again to come back. We did, and once again it quit charging after a few days. I took it back, and they refused to take it because more than 14 days had passed since the initial purchase. Nothing was said when I was told to take it home and try it out again that it had to be returned within 14 days of the original purchase. I wouldn't even give this business a zero rating. T Mobil will never get any further business from me or my family.
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October 2022 by Doob Snackz
They want me to pay 150 a month for a single phone line and the phone is paid off no way am I doing that I'm canceling after this month
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June 2022 by R Grimmett
The representative didn't seem very knowledgeable. I paid over $500 for a new phone that I can't get to work.
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August 2021 by Rebekah Neidlinger
I walked in and was super upset because Best Buy messed up all of my stuff, but then misha, davey, Evan, and tiler came out and were super nice to me, and they were so sweet and did everything they possibly could to solve my problem, and they were so helpful! Misha was even so nice that she gave me her number in case anything else went wrong, and they are all amazing angels!!!
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July 2021 by Libby and Roosevelt Benbow
Evan was so helpful. Customer service was great and store looked very nice!
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June 2021 by tori miles
Evan and Misha were able to help me out this evening with no problem! I was super pleased with how easy getting my services started was. Both friendly and professional workers who tried all they could to get me the best deal for what I went in for! Highly recommend stopping to this store location!
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June 2021 by Marty Drumheller
A big thanks to Draven at our St. Albans Sprint store. He was extremely helpful with my wife as she chose a new phone. We really appreciate the customer service she was given
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June 2021 by JACK LYON
Evan Hinkle was a great help when going in to check on a problem we were having with my wife’s phone. We appreciate the service we received and the willingness to take care of our phones.
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May 2021 by Nic
I started going to this store after consistently having a horrible experience at Riverwalk. It’s a completely different experience and I’m so glad Evan is back!!!
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May 2021 by Brian Ash
Evan and Misha were absolutely amazing and a great help and they were patient as well
