March 2021 by Toby M.
I am a life long Walmart shopper. I was in store 1477 this morning 3/27/21 around 9:00 am picking up thing for my sons birthday party cake, presents and a few groceries. I approached the check out isles to see none were open and the self checkout was. I ask an associate to contact the manger and see if they would open a lane since none were open. He said the manager (Jenni) said use the self check outs. Now mind you I had 3-4 hundred dollars of items in a very full cart. I am in capable of ringing everything up, because of a torn rotator cuff. Which is very painful. I let them know I would wait for them to open up a lane in a nice manner. After 15-20 mins no lanes were open and the store was not busy. I strolled to customer service to find 4 women in the back. I spoke directly to the manager (Jenni) & (Cassandra) they informed me my only option was self checkout. I ask why did they have checkout isles in the store then? Neither one could answer, so in turn I told them I would not use self checkout. Because I had so many items possibly 100 or more. If it would have been 20 items or less. If they would have had one lane open and 20 customers in it. I would have waited my turn patiently. But neither was possible. So buyer beware if you intend to shop at Summersville, WV #1477 Walmart be prepared to have no customer service. I'm sure some good people work there. They treated me good in the bakery, but this is down right ridiculous. Thanks Brad Mustoe WV