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January 2024 by Charles Vance
Great folks, willing to go the extra mile to accommodate the Customer, will look at the dealership in the future for an upgrade when the time comes.
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January 2024 by Patricia Odell
We have dealt with dealership for many years and the experience has been very very good
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January 2024 by Jaymi Ross
Katie was amazing! I drove two hours to purchase from you all and have told everyone I know to do the same! My first purchase was one I’ll always remember because of the ease of dealing with you all!!
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January 2024 by joshua nichols
We had a mandatory State vehicle inspection completed. So, basically a money grab for no real purpose. I was given no feedback, good or bad, concerning the condition of the vehicle. But hey I got a pretty sticker and paid a fee.
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October 2023 by Patrick Brogan
James in the service department was excellent. He communicated through the entire process and did an excellent job finding parts to fix my Chevy Colorado in a timely manner. Kudos to the entire service team at Northside Chevrolet as well as the mechanics. Great job!
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September 2023 by Travis Lambert
Midstate Chevrolet is closer to me so I worked with Matt Facemire at Midstate to order a new GMC through Northside. It was a seamless experience with no issues. I really appreciate the lack of gimmick fees and required add-ons. I wanted a straightforward deal, and that's what I got.
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September 2023 by Tammy Brown
I was hesitant about bringing it to the dealership afraid of being blown off but everyone was super nice & the service technicians were super thorough at finding out the issue with my vehicle. They couldn’t fix it the same day cause it was so late but they fixed it the next day & got me back on the road in less than 24hours.
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September 2023 by Christopher K.
Was working out of state in WV approximately 7 hours from home and my fuel pump went out and I had the truck towed here and there was a recall on the fuel system for the make and model of my truck. They said they were booked up about 2 weeks out and I said okay just call me once when it's done and so I got a rental and went home. A couple weeks later they call and tell me it's done. I make the trip out there and they had some excuse that it wasn't done yet after being told it was. So I turned around and went all the way home again and had to renew the rental I was still having to drive. I made 3 more trips out there. I repeat I made a total of 4 seven hour drives one way because they told me it was done every time and every time I got there they had some other excuse of waiting on a part of something. One of the trips that I made up there I got there and they said they had just gotten paperwork in to change the two 50 gallon auxiliary tanks that hang under the bed of the truck so I had to just turn around and go home again. After about 2 months I finally got it back and they had never even changed the auxiliary tanks and one of the straps holding a tank was bent. I took the truck to my work's mechanic and he realized they put the head gasket on incorrectly and that could've done some serious damage if not noticed by him. 6 weeks after I got it back I noticed I have a fuel leak. One of the fuel pump stems on top had a crack in it and was spraying out more diesel fuel than it was using. Moral of the story don't go here they will waste your time and just give you the run around and not even fix everything properly.
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September 2023 by Glenna Butler
I called the day of service and was able to have an oil change and tire rotation done a few hours later.Staff is always friendly and helpful to answer any questions I have. Service was quickly completed.Always have great service at the dealership.
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September 2023 by angela wilson
Russell was very knowledgeable and helpful. He kept in touch with me to let me know the status of my vehicle repair. While my vehicle was being serviced the battery began to fail and Russell asked the mechanic to test it. The test indicated my battery was indeed failing and I needed a new battery. I’m thankful I didn’t discover that problem when I was trying to get to work on time!
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August 2023 by Jackie Green
Northside Chevrolet in Summersville WVWe Very happy with the experience, Kim was excellent sales person. They all went above and beyond to take care of us even though it was close to closing time. Thank you for the great experience, we highly recommend your dealership.
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August 2023 by Kevin Smith
Russel does a tremendous job in the service department. I drive 2.5 hours from Elkins to have service work done on my truck. The prices are always fair and Russel is always able to answer every question that I have.
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July 2023 by Mandy Kessler
Russell was extremely helpful in finding a part for my truck that was defective. We appreciate him getting it ordered and scheduling the appt for the repair quickly and easily. He's a real asset to your dealership.
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June 2023 by Dorcus Acts
Home town service! Fresh coffee and conversation!! What a great way to spend an hour, while waiting for your car to be serviced.Great job Northside!!!
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June 2023 by Cathy Barrier
My experience was great, I got an email telling me it was time to have a service done, I made an appointment, came in got the work done and was on my way in no time. Very good service.
