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October 2023 by Dierdra Fagan
I have been a loyal customer for over 20 years, but I'm tired of being charged more for their services. I called when it got really out of hand, and I was asked about my monthly discounts. I had never received discounts. Things were resolved, but for several months, my pay-as-you-go plan with unlimited talk, text and data apparently changed without my knowledge. It keeps getting worse. When I'm told I used all of my data, and I am charged more every month is bad enough. I paid the more than I should have had to on Wednesday. The next day I received a message saying I had used 100% of my data. I hadn't been using my phone because I had appointments at my cancer center. I'm done.
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October 2022 by Sandra D. Rule
We had the most pleasant experience in the store today. The lady that helped us was so friendly and helpful!
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September 2022 by David Armentrout
Good place, just like most retailers long wait time. Good service very friendly and helpful.
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June 2022 by Billie Thrivin' Wiley
Outstanding and fun place to work with advancement opportunities available! The personal growth that has happened within myself in the last 2 years is beyond incredible. My career with US CELLULAR has only begun and with all the support and consistent development that this company pours into its associates the possibilities are endless! Amazing things happen just outside of your Comfort Zone! ✨️ Thank you Novella and Tiffany for believing in me and opening up such an Amazing Experience! ?❤️
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June 2022 by Dana Mifflin
These guys are awesome they really helped my grandma out with new service when she moved here.. Thanks so much
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April 2022 by Franklin Connie Perrine
absolutely the best customer service. I always deal with Eric Beall. he is knowledgeable and always so professional.
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April 2022 by Billie Jean Wiley
Great Service! ✨️ Excellent Customer Service! ✨️ And an Amazing Place to work! ?❤️?
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March 2022 by Kim Duncan
Always great customer service! Very clean store and friendly workers. Best working cell phone service. Many displays to choose from.
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March 2022 by A Man
Novella is without a doubt the nicest sales person/manager we have ever worked with anywhere
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May 2021 by Penny Cash
I love US Cellular I got a phone for a penny about 6or7 years ago and I still have it and use every day and I will be going back to buy another phone just up dateing.
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April 2021 by Pam Sawyer
Felicia summers is the most helpful, knowledgeable, informative sales rep that i have ever had the pleasure of dealing with. She is such an assett to us cell and deserves a sizeable raise. Seriously her helpfulness and assistance was superb!
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January 2021 by Kitty2ism Gaming
Not sure how it is now days but i had us cellular from 2015-2017 and while it was cheap at first towards the end we was paying almost $200 a month for a single phone. Do not recommend . Btw the staff where awesome at this store!
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October 2020 by Benton Hughart
no service half the time outside on clear day almost on top of a mountain
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September 2020 by Stephanie Fraley
Bridget at the US cellular store in Summersville West Virginia is the most disrespectful, unqualified, rude sales person I have ever encountered from any store I’ve ever been in! She wasn’t helpful in anyway and tried everything she could to rush us out of the store and was honestly very rude to my mother which was so and called for, she’s lucky she didn’t get punched in the face. But to keep a very long story short US cellular lost 2 customers yesterday, we transferred to AT&T all because of her!
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September 2020 by Clint Evergetis
Not very happy with my service. Only one person i found at the summerville location that actually serms to care to help you with a problem you have. They just want to send you out the door and make you call customer service yourself instead of assisting you with the call. Will definitely be switching carriers after my comtract is up. Because i have not been a satisfied customer many different times now at this location. Might be time for a refreshment course on customer service and satisfaction skills from corporate.
