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February 2024 by Kenneth Tennyson
Amazing service, above and beyond on a weekend!! We were faced being stranded with a badly running vehicle and received fantastic support and even an after hours pick-up so we could get back up to the mountain. And totally fair pricing for effort on a weekend, would give 6 stars if we could!
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January 2024 by Natalie MillerBlackmon
While on vacation, our van had low air in the tires, we went to fill up the tires and the valve stem broke. AAA put the donut on & told us there was no local shops for repairs. I searched and searched. Called This shop and the gentleman told us to bring it on over, no appointment needed. At this point the donut tire is getting low. He was so kind, prompt. Not only did he go get.a special part, once the tire was fixed, he called ahead and sent us to the Napa store to have all the sensors and computer reset, as his machine did not resister this one particular sensor (which of course was our van). Within an hour of being there we are fixed up, and now safe to drive back home to NC. I will always remember his kindness and if you need a place to go, Burns Auto is the best!
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December 2023 by Renee Hernandez
My friend had an issue with tire valve, received prompt, reasonably priced service.
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December 2023 by Jacob McGrew
I have never given a review like this before. But Mr. Burns, the owner of this exemplary auto shop, went above and beyond to help me out, and fit me in without an appointment with an exhaust system that had become completely detached from the Muffler - and I had literally used wire from a coat hanger and a few pieces of duct tape to keep the entire system from falling off as I drove to his place of business. On a Saturday morning!With expert machining, and welding, he solved a problem that would’ve cost me $1500 at a Volvo dealership, and he did it in an hour, and at the kind of fair pricing that we haven’t seen in this country in a long, long time.As long as I am in West Virginia, I will go 100 miles out of my way to patronize this absolute gem of an auto shop
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October 2023 by Melyssa Anishnabie (fragilemuse)
Was on a road trip down from Canada with friends when I punctured my tire on local side-road. Thankfully we were able to keep enough air in the tire to get us to Burns Auto Care where Ira and his brother saved the day. They had it plugged up and ready to go within 15 minutes.Quick service and great conversation. Thanks guys! You are both gems. 10/10 would get a flat tire in Thomas, WV again!
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September 2023 by BRITTNEY SOLOMON
Highly recommend. Was in town on vacation and took a wrong turn and ended up frame deep in a marsh on a hillside dirt road. He came to the rescue and got us back on our way in no time. Very kind and caring and went out of his way to help us!!
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September 2023 by Robin Bolasky
I went there to get my car inspected, because they are the only local shop that does inspections. Ira is super friendly and I was in and out in 15 minutes.
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September 2023 by John Gramlich
Ira is great. Very quick and professional service with an honest approach. Would recommend to anybody.
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August 2023 by Jeffrey Buffkin
Ira answered the phone 4:15 Sunday night after car troubles that day. He kept the shop open to walk me through everything going on with the car, elevating it on a lift, test driving, etc. Great man and great service!Service: General repairs & maintenance
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April 2023 by Jason Snyder
Awesome down to earth guy.. he definitely has my business!
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December 2022 by Dennis Fuze
Loye was our guardian angel during our last visit to Canaan. While AAA could not send any one to help us for a day and a half of no car, Loye came to the rescue. With his trusty plug-in computer, he scanned all electronic devices, diagnosed low voltage from the battery, jumped started the engine and reset all the flashing alerts. He warned that the battery could be damaged and advised that we not rely on just the jump stare in lieu of a new battery. Sure enough, we didn’t drive far toward an auto parts store before the car died again. The next day, Sunday, Loye offered to drive to Oakland, MD to pickup a new battery and install it for us. This experience was not only expedient, but heartwarming despite the very polarized world we have created. Loye’s smiling face and determined spirit will forever remind us that good, kindhearted people who lookout for each other are everywhere and will help when they can. Thank you Loye, and may the blessings you bestowed on us come back to you and your family tenfold. Sincerely…Dennis and Barbara.Service: Battery
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November 2022 by Kylie Jo Rutherford
I blew a tire in the middle of the Dolly Sods and was desperate for one because I didn’t have a spare. A nice couple drove my partner and I to this shop and luckily they had a used tire to fit my rim. the tire still had pretty good trim on it too! matched pretty much the one I blew. The mechanic was so nice and helpful and was so compassionate towards my situation. only charged me $25 for the tire. truly great service!Service: Tires
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October 2022 by Margaret Kisamore
Burns auto is a friendly service in Thomas west Virginia. On labor day the owner came and changed a tire on my jeep grand Cherokee under the bridge in Thomas west Virginia and today he unmounted a tire and Mount and balanced the tire. I would highly recommend Burns auto service in Thomas west Virginia to anyone.Services: Auto tire replacement
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August 2022 by Stephen Russ
These guys helped my wife and I out big time during our vacation. Totally trustworthy and easy to work with - highly recommend!!
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August 2022 by Pioneer Cookies
These guys are so friendly. They are knowledgeable and honest.
