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November 2023 by Elliott Ellison
Never gave me my military rebate, sold me the truck that I had to contact the CEO of Ford to get for 5k more than the agreed upon price, beat me up on trade in, they didn't even prep my truck well, left the cooling hose unbolted when they installed the winch, left plastic on the dash, and didn't update the software before I picked it up a week after it was delivered.
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October 2023 by Roger Wade
I was greeted properly. Service personnel were friendly and professional. All work was done very well. Appointment time was honored. Service time was very good. I would reccomend Jim Robinson Lincoln for anyone.
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October 2023 by hailey crutchfield
Had my car fixed here staff where nice and got my car fixed within two weeks
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September 2023 by Jeff Myers
Their computers weren't smart enough to find the problem with my car. So I'm still having problems with it and it keeps shutting off. I guess next time I'll have to go to a real mechanic. I raid it a −1 star.
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July 2023 by Tammi Secrist
The sales team we worked with was great. Mike Deardo and the finance team helped us get into a vehicle that really meets our needs as a family.
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July 2023 by Russell G
Have done business with Jim Robinson for 10 years. Highly recommend.
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June 2023 by James Conrad
Dave and Evan went well above and beyond previous experiences we have had in the past with other dealerships. NeedMore people like them
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May 2023 by Bill Torbett
If I could give them less than 1 star, i would.My wife took her Ford Escape in for recall work. Nothing was wrong but they claimed the "power steering software needed updated".My wife then buckled in everything we hold precious into their car seats & drove back down 2 Mile Hill to Elm Grove only to loose power steering in the vehicle. My wife & children are lucky to be alive because of Robinson's negligence.So I drove the vehicle back up there & told them to fix their mistake. Eventhough their were no steering issues prior to their service, they worked on the steering's computer then my wife loses steering 2 miles later, Robinson claimed it was not their fault. Now they are saying it has a bad alternator. A service shop guy wearing an ASE Certifed Master badge looked me right in the eye & said the Escape lost power steering because the alternators is bad. It will we $1145. I asked him why the price was so high. He lied to me again when he said "that job is a big deal. We have to pull an axle". No, an axle does NOT come out nor is an alternator over a thousand bucks. I demanded the liar to take my vehicle down off the hoist.A local shop fixed it for less than $10. Robinson damaged the battery ground terminal & it was cutting over accessories intermittently.Ive bought 3 vehicles from Robinson's old location. I will never spend my money at Robinson's now.
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May 2023 by H Lawrence Jones
Efficient, friendly, competent, and competitive. I've always had a good experience and have been a customer for many years and with many different vehicles.
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April 2023 by Mitchel Telek
The guys here went above and beyond to work with me and put me in my new F-150. Amazing truck and amazing service provided by them. I bought my old truck from them, my new truck, and look forward to continuing to buy from them in the future as well.
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February 2023 by Adam Dorsey
I had an excellent experience at Jim Robinson Ford thanks to Doug and the rest of the staff there. Very little wait time, everyone was super helpful and friendly, and Doug even mailed me my garage door opener I forgot in my trade-in. I would definitely shop here again.
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February 2023 by Rebecca Meacham
I had the best experience buying my car at Jim Robinson. Alex Grow patiently listened to my concerns and questions and found me the perfect car at a great price! Absolutely no pressure. Manager Evan Snodgrass made the legal/financial end of things a breeze. Friendly trustworthy people! They helped me out in 2010 and I had an equally wonderful experience 13 years later!
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January 2023 by Albert Dawson
I've had a great experience with the service department here. I took a company truck to them and the service department bent over backwards for me. Given what they were working on they did an outstanding job!
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December 2022 by Travis Broadwater
Mike Deardo has been helpful and professional through multiple vehicle purchases over the last few years. I will use Robinson Ford again in the future.
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November 2022 by Jack Paul
Everyone we encountered, from service desk, through mechanics/technicians, to cashier was very friendly, knowledgeable, helpful, and accommodating. I would recommend this business and staff to family and friends.
