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January 2024 by Rhonda McCullough
My husband and I are repeat customers at Kay Jewelers and that is because of the excellent service given to us by Michelle Haller. Michelle is very knowledgeable, attentive, patient, and kind. Her customer service is outstanding!
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December 2023 by Trisha Conrad
After our local jewelry store recently closed where I have ALWAYS gotten any/all repairs to my family’s jewelry completed, I struggled in finding a place to take my broken wedding set that wasn’t a “Big Chain” as I was extremely nervous about sending it out off site. I ran into a friend of mine who told me about Kay’s at the highlands, the photograph all jewelry that goes out, they email you those photos, it’s tracked with email tracking every step of the way, and when it is returned to them they also take photos of the finished product at pick up. Michelle is awesome, she helped me with everything and has gone out of her way to help me with all of my repairs, purchases and more. 5 stars!!! Supported St. Jude’s and more- 3 trips in 3 weeks!
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December 2023 by Lorie Hubbs
Michelle was fantastic! She helped pick out 2 amazing gifts! Chasity brought out extra bracelets for me to look at. And Heather also offered to help.
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December 2023 by April Barnes
If you want to know the meaning of true customer service, visit Kay Jewelers at The Highlands. Michelle and Brian go out of their way to take care of you! They are very friendly and helpful. Great experience!!
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December 2023 by Casie Lamp
My ring was messed up 3 different times it had to be sent out. First it was for sizing only. And when it came back it was all soldered together when we asked for it not to be. Because we are only engaged not married yet. Sent it back again to have it taken apart. When it was taken apart it was in three different pieces when we only wanted the engagement ring detached from the wedding band. Than I finally got to enjoy my engagement ring after a month. But the wedding band had to be sent back to put it back together. And I was told it was going to be expedited but never was it took another three weeks to come back. I honestly didn’t get to enjoy the first part of my engagement being upset about it being messed up so many times. And I had to put a ring Snuggie on my engagement ring because it’s still to big. But DEFINITELY NOT sending it back. I won’t be going back to this location again. And I don't recommend anyone go there if they want to enjoy their engagement. I FINALLY get my whole ring set back after a month and a half.
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December 2023 by Joey Main
Michelle and Heather gave exceptional service and helped pick out the best ring imaginable for my wife. Would recommend to anyone for any kind of jewelry needs. Thank you Michelle and Heather!
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November 2023 by Janice Ging
We bought a beautiful diamond tennis bracelet for my daughter.Michelle and Chasiti helped with the whole experience.It was a wonderful time at Kay jewelersMichelle and Chasiti are two pleasant and sweet girls !They made shopping at Kay’s somuch FUN!
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October 2023 by Jamie Honeywell
I highly recommend Kay Jewelers at the Triadelphia, WV/Highlands location. Heather , who was our sales associate and she was great to work with. She went above and beyond as far as customer service. Her coworker, Michelle was also very willing to offer help even though we weren’t technically her customer. We have had not so great experiences with Kay’s in the past ( at the St.Clairsville/Ohio Valley Mall location) and planned on shopping a different jewelry chain all together. On our way to do so we decided to give this location a try and we’re glad we did. So now I have the most perfect upgrade (The Leo ideal cut diamond)to my engagement ring. With help from this awesome staff, my husband did good…real good :)
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October 2023 by Tyler Baker
Michelle sold me my engagement ring and she was absolutely fantastic! She really cared about helping me find the perfect ring as if she was the one that was buying it. With her help I was able to find it! I couldn’t have asked for better service! The whole team there is very helpful and create a very friendly environment.
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October 2023 by Brianna Kultschizky
Michelle and Chastit are so friendly and helpful. They were able to get us out of the door same day with a ring picked out and everything taken care of. Wonderful customer service and incredibly helpful showing us so many options.
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October 2023 by Chase VanDyne
I bought my girlfriend, now fiancée a ring here and the ladies were with her every step of the way. Michelle and Chasiti made her so comfortable and she was so excited she hasn’t stopped talking about our purchase or these ladies while we’ve been waiting for our ring to get here. I definitely recommend this business and these ladies!
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August 2023 by Denise Deluca
Service was excellent. Michelle and Brian were very knowledgeable and they explained my options so that I felt very comfortable with what was to be done with my ring. I recommend this store highly and will certainly frequent this location in the future.
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August 2023 by Teresa Nelson
I stopped in to purchase a gold chain for my son. The staff at Kay Jewelers was excellent to work with! Michelle was very helpful and knowledgeable. I will definitely shop at Kay’s again!
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August 2023 by Kristi Kindelberger
Heather was a dream to work with! She was helpful, kind, and extremely knowledgeable. I can’t not wait to work with her again!
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August 2023 by Matt Gadd
The staff at Kay Jewelry at the Highlands in Tridelphia are great all very friendly and knowledgeable. I went into the store to get some ideas on engagement rings and Chasiti amd Michelle helped me pick out the perfect one, then Brian and Heather were freaking in helping me get another ring sized . Overall the store and staff are great I will definitely be going back in for all my Jewelry needs.
