Old Navy receives positive reviews for its very friendly, helpful, and nice staff. Associates are described as an asset, with specific praise for their willingness to look up items online, assist with returns, and personally guide customers to products in the sometimes confusing store layout. Customers report pleasant and quick experiences, with staff gladly offering extra help. The store's deals and sales are noted as really good, though regular pricing is seen by some as high. There is a noted disappointment regarding a change in the brand of paj pants, which were previously considered incredible and best sellers. The overall experience leads customers to strongly recommend the store and state they will definitely return.
I was returning 9 items that I ordered online and I was worried that it would be a big deal or at the very least, annoy the checkout clerk but no! I was pleasantly surprised! She asked if she could order me any other sizes, etc. it was so quick and easy! The young girl at the checkout was awesome!
December 2023
We stopped in on our way home to Ohio. The ladies working were very helpful and very nice even climbing up to get a jacket off of a mannequin for my husband.It was a very pleasant experience for both of us . We will definitely stop by again.
September 2023
I would give them 5vstars if they would go back to the brand of pj pants they always sold until the past 2-3 years. They were incredible...do not like the new ones (IF THEY EVEN HAVE THEM.) THEY WERE BEST SELLERS WHY WOULD YOU STOP SELLING THEM ALL OF A SUDDEN????
