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January 2024 by Jody Ward
Avoid their collision center at all costs!! They waited just shy of 3 months on a wheel to start the repairs. I eventually had to contact the manufacturer to get the contact information for Straubs to order it. If it wasn’t for that I would probably still be waiting! Once the repairs were complete, I was able to pick up my truck with check engine lights on that they knew about from the accident. Since I’ve picked my truck up a month ago, it’s been at the dealer twice for repairs that they missed and also back to the collision center twice to fix their horrendous orange peel paint job.
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January 2024 by Patrick Beatty
I did not end up purchasing a vehicle with Straub, but I wanted to give a good review for Brendan in the sales department. He is the man to see if you’re looking for a new or used ride.
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August 2023 by Sheri Safreed
The whole process went pretty smooth and quick. We were getting a new vehicle for my son, and trading in his 2009 VW. Friday night we were looking at the car options on the Straub website. Saturday morning we received a call to come look in person, and by Saturday afternoon my son was driving his new vehicle. Bear was very helpful and friendly. We will continue to go to Straub for all our vehicle needs.
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August 2023 by Jane Garcia
If I could give a 0 I would . All I have to say is I have kept my word when I signed the paperwork and I pay on time every month. I wish yall had done the same. My service person was Tyler and I don't remember his boss with the beard( used dealership). What I do remember was them talking about me, him not knowing I was in the room and I walked into his office. Terrible. All I got from yall was promises that were never fulfilled. Shame on you Used Service dept. All this time passed and I still have never recieved my stuff. Now we're in the market for 2 new vehicles and I know where were not going. Yup not going there ever again.
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July 2023 by Carla Robinson
Really like Straub! Salespeople attentive but not pushy, something I really appreciate. We were given many financing options from which to choose. They even compared our insurance with other companies to make sure we weren't overpaying (which we weren't so we stayed with our current insurer). Also, you get good maintenance and warranties beyond the standard. The vehicle prices are good as well
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July 2023 by Kim Watson
Love the guys at Elm Grove Dodge! They were very helpful and patient with me, especially Jordan. Found a great car with low miles and an affordable monthly payment. It wasn’t what I went there to check out initially, but it turned out to be exactly what I needed. I love my 2020 Nissan Rogue Sport ❤️
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July 2023 by Susan Berisford
Travis took the time to show us a few vehicles that fit our wants and needs. We had been looking for a couple weeks, and just wanted to see what Straubs had. We weren’t really planning to buy that day, but when the right vehicle comes along, you know you better act. We are very happy with our Nissan Rogue and know we made the right choice. Thank you Travis and Straubs!
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June 2023 by Doug Jude
Tyler was extremely helpful with buying my grandson a vehicle at the used car department. He went above and beyond to make this an enjoyable and memorable moment for my grandson. Thanks so much for all your help
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May 2023 by Stacy Dinch
Every time I need a new car, Straubs is my go to place! Always receive good service and great vehicles! This experience is probably the best I have ever had! We were approached within minutes by Bear and I’m so glad he saw us! He listened to what I wanted in a vehicle and was very eager to help us find the perfect suv! We had our young kids with us and he was patient when they got a little crazy, he was kind, helpful, funny and just an amazing salesman! I have been telling everyone I know to make sure they talk to Bear! Thank you so much Bear, we love our new Pathfinder!!!!
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May 2023 by Running Wild
Now, I’ve been blessed with some wonderful people in my life. I’ve had a great bank to help me through rough times, a great mortgage lender… so maybe I was spoiled before coming here…As a first-time buyer from a dealer, I had a terrible experience. I am so grateful I brought my mom along. Plus I was lucky enough to have my dad come down during the purchase. In all honesty, I sold myself the truck. For better or for worse, since I’m already having issues with it in regards to the park brake, the brakes, etc. (Thank God my fiancé knows about vehicles, even if we can’t quite afford the tools to make working on them easy.)They had no interest in helping me, joked rather crudely with me, and didn’t seem all that interested in selling me anything to be honest. Due to my situation, we found a vehicle that I both fell in love with and that would work wonderfully for me long-term. Whether they knew of any issues with the vehicle or not, they didn’t disclose them to us. Maybe we didn’t do our due diligence as buyers, which is why I really felt like giving them two stars, but the issues only cropped up after a week or so of use. I’m very sad that we didn’t receive more direction or help… like I said, maybe I’ve been spoiled by the kindness of small local businesses.I felt like just a number. I felt treated like a tire-kicker who was just showing up to blow smoke and not buy a vehicle. I sell horses. I know how I tend to act when dealing with tire-kickers. I felt talked down to, I felt immobilized, and I felt pressured. While I sold myself a truck I think I’ll love as long as we get this issue figured out, I don’t think I’ll ever recommend this place or anyone associated with it to friends, family, or even strangers.“Where did you buy that truck?” - Stranger“Nowhere you’d want to shop.” - My response.I had heard such good things, had such high hopes, and all my hopes were really just dashed. I’m so lucky to have a bank that’s willing to back me. I feel like I got raked over the coals, but I hope it works out in the end.If you’re a first-time car buyer, please go somewhere else. I wish you the best of luck!
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April 2023 by Dawn C
Purchased my car yesterday. Dalton in sales was great. Brad in finance was great. Both were very helpful. They were knowledgeable and patient and answered all my questions. They were super friendly and it was a smooth enjoyable process. Thanks so much!
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March 2023 by Nara Xiong
Brendan helped me with my first time car financing with low credits and was super helpful! He helped made the process easy for me coming from out of state! I definitely recommend
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February 2023 by Douglas Straight
Very happy with everything. Great price, can’t beat the warranty, and everyone was super nice.
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January 2023 by Deborah Blaine
Yes. I went there to buy a vehicle there from a recommendation from someone who bought their vehicle from Straub. Well Mike Staskey worked diligently to get me into my Toyota Corolla.Very pleased with his service and everyone else there. Joey too!!!Thank you Straub!!!!!
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December 2022 by Allie Graham
I had a great “first time car buyer” experience! I can’t thank Brendon and the rest of the team enough for making this possible! I love my new winter ride!! ???