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November 2023 by Charlie Bartsch
If it would allow me I would rate this store zero stars. They are absolutely no help what so ever, all they are concerned with is taking your money and selling you stuff you don't need
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September 2023 by Mary DePellegrin
Rue Kirby is the best associate up there in my opinion. He goes above and beyond for his customers. Helped me with a difficult WiFi issue and an app issue. If you go into the store make sure to see him. ?
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September 2023 by Brent Livingston
As a recent customer to the store I would like to say how wonderful our experience was with rep. Tom Curtain. He listened to our concerns, helped us review our xfinity acccount and suggested what plans would be best for us with the purchase of new phones. Very personal and professional. Tom Curtain is a total asset to your establishment.
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August 2023 by My_Cousin _Mose
I went in yesterday because I'll be moving soon and wanted to get everything ready to be transferred to my new address next week. Unfortunately when I got home yesterday my internet had already been disconnected. Mistakes happen. I went back today to see about getting it turned back on and The employee named Rue who "assisted" me was extremely rude and not helpful at all. He took 2 minutes to determine "things looked good on their end" so he told me I need to call the 1-800 number. (Anyone who has dealt with Comcast knows the 1-800 number is an abysmal maze where you could spend 2 hours just trying to speak to a human) So I tried to explain what exactly was going on and he didn't want to hear it. Just kept repeating that there's a 1-800 number to call. I drove to the store thinking if I talk to a human they would TRY to help but Rue had about 5 minutes to give me before he just walked away from the table. Didn't get a manager to see what could be done, didn't offer to send a technician. Just told me to call the service number. And remember- I had internet before I walked into the store yesterday, it was their mistake they refused to try and fix.
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August 2023 by Vanessa Taylor Burkhart
Nathaniel helped me today with starting a phone plan and he was excellent! He was so helpful and understanding when there was a mixup with an old provider. He deserves a raise!??
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August 2023 by Jennifer Murphy
Thieves, charged me $90.65 after I closed my account. No bill, no statement. I had to fight for it. They cleaned out my bank account and told me I have to wait up to 10 days to get it back
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June 2023 by Jimmy Fish
Tommy Curtin was diligent on his efforts helping me. He’s very kind and professional. I strongly recommend working with him!
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May 2023 by trent smith (saiyanwarrior11)
There workers are very unprofessional they came too my girlfriend apartment they said they were there too preinstalled even though there were cable lines there they moved her stuff and didnt put it back they left there mess i wont get this service had it for 5 years they raise your rates so high you'll be paying just for cable and paying an extra $50 every year
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May 2023 by Haley Johnson
As my husband and I entered the store we were greeted by a gentleman handing us a new remote before we could even say what we needed. He saw us coming with our old remote and knew what we needed. We were literally in and out in seconds, thank you Nathaniel for your great customer service!!
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April 2023 by Lori Sakaguchi
Nathaniel helped us understand our bill. He was polite and patient. I’m glad we stopped by.
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March 2023 by Will Medovic
My parents and I switched from AT&T to Xfinity Mobile and our girl Amber was so helpful along the way! She helped us port our numbers, and also helped us speak to AT&T support to get our phones unlocked! I would highly recommend this store. And if you’re switching to Xfinity Mobile, as for Amber because she’s the best!
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March 2023 by Micah McKinney
Came Sunday at 12:10pm at open 2-19-21 big red head guy did nothing to help me. Just wanted me out of store asap. Was trying to buy a $1200 cell phone and her turned around walking out in less than 2 min!! You must do btr!! I'm about to cancel my whole acct including TV, internet and cell phones. Been a customer for about a decade!!! Sad
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March 2023 by D Z
Is there a way of giving NO stars. Xfinity is the Worst. I was promised 200.00 gift cards and 10.00 off my home internet service if I brought my phones to Xfinity mobile. Now after hours on phone with people I can barely understand, I’m told I won’t be getting the incentives. Their customer service is unbelievably bad and the worst part is .. they don’t care because they have a monopoly on internet service in many parts of country. Glad to say I ran back to Consumer Cellular. Never a problem and when you call you actually get a person to talk to.
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February 2023 by Bob Springer
Good, calm staff, but horrible company and policies. My phone stopped working, stopped by the store for a new one, but they won't talk to me since I'm not a manager. After several phone calls and hours spent on the phone, I was supposed to be listed as a manager, I was not. There are several ways for them to verify it, but they refuse to do it. They won't send an email or even call my wife's phone. Never had this kind of problem with Verizon or AT&T.
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January 2023 by Chris Romel
My husband and I were there and were helped by Dylan. He was amazing and answered all our questions. He was very patient and knowledgeable. I just wish I could contact his manager directly to tell him how good Dylan was to us.
