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February 2024 by Bear
For the quality of cookie, they are overpriced.
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March 2023 by Jamie Friese
I ordered a cookie for a celebration today and no one was at the store in the mall!! Very disappointed!! ?
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February 2023 by Jim Rita
I apologize for my negative review a couple years ago - the interaction with a staff member I mentioned in the review was no excuse to leave a 1 star review. I love your cookies. Thank you.
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January 2023 by Colten Nichols
We got some cookies yesterday and they were delicious!
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June 2022 by Jodi Curry
Poor customer service. They gave me the wrong cookie cake.
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November 2021 by Nakita Garnes
The girl working was very rude
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November 2021 by Jonathan Eaton
Bought $30 worth of cookies and they were stale and burnt tasting , Walmart bakery is better and tastes way better and alot cheaper and we also had to wait on the worker to get done texting on there phone before she would help , long story short don't waste your money here
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March 2021 by Melissa B.
Today at the Grand Central Mall in Vienna, WV I was dying smelling the sugary sweet aroma of cookies baking sweeping thru the mall. I just had to check it out. I grabbed a large Coca Cola and went with 2 not one cookie. I got a much loved Oatmeal Raisin Walnut and a much needed and desired Strawberry Crunch Sugar Cookie that remarkably tasted like a Strawberry Shortcake Sundae Bar which is my favorite Ice Cream Treat. Under $5 for everything and full of calories!!! But I had to have it. Delicious is not even touching how good the cookies were.
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January 2021 by Valuable Sandwich
You caught me on the wrong day. I'm done putting up with being treated like garbage at restaurants when I'm just there doing my job. I did nothing to cause your confusion and I was as polite and straightforward and helpful as I could possibly be when I arrived. You doubled and tripled down on being as rude and condescending as possible to me over what should've been a completely routine transaction.
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January 2021 by Lovely_kdr
We love their cookies and always have a good experience! Definitely recommend their cookie cakes for any occasion!
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July 2020 by Katie Rupert
We love their cookies and always have a good experience! Definitely recommend their cookie cakes for any occasion!
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June 2019 by Kerri Rader
I asked for a specific theme for our son's cookie. There were no templates available, so Travis took his time and made one! The cookie turned out wonderful and our son was super impressed!!! We couldn't have asked for any better service!!! For something special, I highly recommend Great American Cookies! 😄😄😄
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December 2018 by kaylie coen
My mom ordered my brothers cake weeks in advance and we ordered a fire truck on a sugar cookie cake. Can u guess what was on the cake? A guitar I'm not sure how you confuse a guitar and a fire truck but we are very unsatisfied and all they wanted to do was scrape it or give us a $19 credit for the next time we get a cake. We will never be ordering another cake from this company they ruined a little boys birthday
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November 2017 by Melissa Isaacs
I love these cookies. Me, my boyfriend, & son always get them when we go to the mall. Always fresh & most of the employees are super nice. Plus they have the good ice(:
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August 2017 by Yvette Brick
Elderly worker not only did not know how to ring up my points but then lied and acted as of he did. Once I pointed out the error he got another employee to assist him. She also was unable to rectify the situation. The manager got involved and just kept saying, "it's ONLY $5 and 3 points. I mean, what do you really want me to do? " I finally gave up out of exasperation and walked away. I really like the chocolate chewy cookie but it certainly isn't worth being treated like less jyst because it was "ONLY $5 and 3 points. I MAY go to G.A.C. again but it certainly won't be at the Grand Central Mall.
