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November 2023 by Mary Schmidt
Our first impression was how welcoming and courteous everyone was. We didn't feel pressured to buy or feel that we were wasting anyone's time. Everyone was helpful and provided a wealth of knowledge as we made our choice of what fit our family's needs. Our situation required a need for extra time to finalize the deal and they were more than willing to work with us. We feel secure knowing this company will be there for us for any of our future needs.Our family highly recommends Mountaineer RV and considers it one the best companies we have ever done business with.
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November 2023 by Linda Johnson
We love our camper! Thanks to Mickey, Brenda,Lee, Andrew, Russ, Haley, and Jimmy! Excellent service! Highly recommend this place!
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November 2023 by Heather McCord
The staff is amazing!! They all went above and beyond to make our purchase and trade so easy! The kid play area in the main office is fantastic at keeping kids busy while we asked questions and signed papers. Justin was fantastic at showing us what we were looking for, checking in frequently while we looked, and helped throughout the entire process. Brenda the Crazy Camping Lady was terrific with our girls while we handled paperwork in finance with Leslie, and Lori was so pleasant and helpful with all our questions!! Lee was very thorough in our walk through and showed us every feature and how to work them. They worked with our busy schedule and never hesitated to help or answer any question. I highly recommend them!!
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November 2023 by c w
So disappointed. I purchased a travel trailer from them and a lousy Bluetooth brake controller because the salesman didn’t order the proper brake controller ahead of time as promised and gave no instructions on this system which became very dangerous during 5,000 mile travel plans. I was taken away from instructions of weight distribution system and brake control system, both quite important for my safety to sell me a$500 box of much I can’t use!
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October 2023 by Rosemarie Stevens
The people at Mountaineer RV are the most caring and helpful people besides being excellent at their jobs. We have had a camper for many years and dealt with various dealerships. They are the top by far. They went out of their way to help us get our camper fixed after a hit and run. We also had them detail it while they had it. It looks like brand new. Every person that we came in contact with was just really caring. Can't say anything but good about them!!! We will be going to them for any of our future camping needs!!?
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September 2023 by Christina
Mountaineer RV & Outdoor Center in Jane Lew, were great people to deal with!They have a great team that works together like one big family!Our salesman, Justin does a fantastic job! He insures that you get exactly what you want and are very happy with everything!He is always willing to answer questions and find answers!Brenda was always so friendly and always helped with any questions and concerns.She went out of her way with each visit to make us feel welcome and to get what we need.We truly felt well educated during our walk through with Lee, he is so knowledgeable and was able to answer all questions. We were always so pleasantly greeted by Corey who was always so friendly and helpful and directed where we needed to be. Leslie made the financial part quick and painless and Hailey was very friendly and informed us of the warranty process.By the time we left with our camper we felt that we made the right decision and that we were in good hands!We will definitely return for our RV needs and our next RV! Will also highly recommend Mountaineer RV & Outdoor Center to my friends and family!❤️
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August 2023 by Theresa Shiflett
It was really great, Matt was good showing us a few trailer we wanted to look at. Hunter and I kept playing phone tag. But at the end everything worked out great. We had some warranty work that needed done, they came and picked up our trailer for us so we didn't have to take it back in. (Let me add that I had to have surgery) they were great to work with. This is the trailer we bought from them.
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August 2023 by Kristen Boyce
Wonderful service! We worked with Brenda, Micky, and Lee, they well all so helpful and kind. They made us feel like family, valued and respected. A drastic difference from other locations where it felt more like a car dealership.Thank you for your service and time!
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July 2023 by RAM3500
We were in the search of a RV dealership to complete a recall on our Rockwood Signature Fifth Wheel. We are from the Pittsburgh PA area, and with past experiences with our local dealerships that are the big corporate dealerships. I saw Mountaineer RV on the internet and gave them a call. While completing the recall, it was found that parts where needed. Shortly after our visit, my health took a turn for the worst. We contacted Mountaineer RV and let them know we weren't able to keep our appointment. Stephanie told us not to worry. 9 months later, we are back to complete the recall. During the 9 month period Stephanie would contact us to see if I was able to make the 2.5 hour trip.Never did she makes us feel pressured. Everyone we have encountered at the dealership has been so friendly and helpful. I think we have found us a new home to have maintenance completed on our RV. Job well done Mountaineer RV!
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June 2023 by James Jones
On our way home to Pittsburgh from Virginia, I had an issue with one of the bearings on my 27 Ft Toyhauler. 79 North or South are not the place to break down and have to replace a bearing on the road side of your trailer. I was able to limp to these guys. They are top notch, they pulled my rig in and were able to fix my issue(very minor issue) within 20 minutes I was on my way. Thanks to the parts department guy and the Service Manager for getting us home today. I will definitely look you up on my next RV purchase!
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May 2023 by Mariah Davis
We just purchased our first ever camper from Mountaineer RV and we had the best first experience! It started with our saleswoman, Toni who worked with us to get what we wanted at the price we liked. She was wonderful! Brenda was the best customer service liaison who made sure all of our questions were answered and gave us great advice as first time campers. Hunter from finance was perfect at getting our payment worked out and setting us up with the wonderful warranty that is offered! Andrew walked us through our camper and did a great job showing us and explaining to us the ins and outs of the camper and answered our 100+ questions, all with a smile! Stephanie explained the warranties to us and made sure we new what we needed to do maintenance wise for years to come. Corey at the parts department remembered us from our prior visit at the store and got us hooked up with all of the things we need to get started. Everyone was wonderful to work with and super nice and every single one of them made sure to tell us that if we needed anything at all to call them no matter what and they set us in the right direction. Last but not least, Mike the service manager, is a long time friend of my husband and he made sure we were well taken care of in every direction and continued to check in on us and answered all kinds of questions, as he is very knowledgeable! We are so happy with our purchase and everyone that has made it possible. Now, we can’t wait to go on our first camping trip. Happy camping!
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May 2023 by marta illing
I usually tell new buyers not to count on the places that sell RVs for good service but these people are the exception to that for sure! They are a capable honest and timely repair shop as well as a top-notch place to buy an RV. I wish I lived closer to them so I could use them as my go to repair service. As it stands they sent their mobile guy out to me and diagnosed my jack problem and got me back on the road safely. They are the BEST!!
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April 2023 by Regina Junk
The sales team was AMAZING. Matt was diligent and patient with us while we went through the process. The service team is another story. When we got our camper to the site and began unpacking we found so many broken and damaged things that were not visible during our walk through. We were told the washer/dryer unit was installed properly and it wouldn’t take long because they had several but now that we have used it and it leaked all over the place, it’s take. Weeks and we still don’t have a new one. Our shower was poorly put together by the company and leaks all the way around it. We were told it would fixed, weeks ago. We still have water leaking and they are telling me it won’t damage the floor? The underpinning was cut across the bottom and they said they would have to replace it. Still waiting….cuts in the flooring, warped cabinet doors and doors that don’t close because they were placed wrong but they assured us they would take care of us….still waiting. I could go on and on about all that is wrong with this unit that they assured us they would fix right down to the fireplace they didn’t even tell us was broken until I asked about how the remote works and then they told us they knew it was broken and would order a new one. Again the sales team….GREAT! But buying this from them I feel was ONE OF THE BIGGEST MISTAKES I EVER MADE!!!!!
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April 2023 by Dell Hess
My wife Linda and I had the best experience from choosing our new Camper to the purchase. Dallas and Mickey was very helpful guiding us through choosing the right camper for our needs.Lee and Ben took their time to help us understand all the features on our new purchase. Brenda and Steph explaining service and warranty questions. Tori and Hunter was handled any questions for us in filling out the paperwork. It was a no stress experience from start to finish, which was very important to us!! Corey made sure we got a last minute trailer brake installed and we were on our way. Mountaineer RV is truly like a camping family!!
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April 2023 by Adam Selmon
There aren’t enough words to describe the folks at Mountaineer RV. From the moment we started looking on the lot, to finance, and the finishing touches it felt as if our family became a part of theirs. Justin was exceptional in helping our family find the best camper to fit our needs. Brenda and the rest of the team made us feel at home and welcome. We will never forget our first buying experience at Mountaineer RV. We are so proud to be a part of the family!
