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December 2023 by Amanda C.
This is a two separate occasion disappointment. Back in 2014, we purchased a mattress that supposedly the factory caught fire. The mattress took I believe 4-6 months to actually come in. They never called to let us know it got delivered to their warehouse and sat there an additional few weeks. They couldn't deliver promptly because the mattress was too heavy. We had to rent a U-Haul to get it ourselves. 2023- We decided it has been awhile we will try again. We found the couch we wanted. We were urged to wait for the sale. The sale came 4 days later as we took 3-4 trips to pick out a fabric. The night we placed the order, the sales woman called the rep of the company to make sure there was enough fabric to prevent delay and was told production would start immediately. Good news- were told 4 weeks as the fabric was in stock in the amount of yards available. Perfect ! Our only stipulation to getting custom was to make sure timeframe was reasonable. We told her this multiple times. Well at the 3 week mark asked for an update from the sales rep, no response. Called the store myself and, I was told it was in production and would be another 1-2 weeks. Called the following week at 4, was told it was just went into production that weekend ?! Okay how is that possible. Called week 5, couch is built but waiting on fabric that won't be in until week 6. As I try to be patient and explain this was not explained to us by the sales rep and we would have bough the in stock floor model for this timeframe. Sales rep calls me to tell me I was lying and she never said that?!? I'm like that's insane. You told me and my husband 3-4 weeks as again we didn't want a long timeframe because of holiday plans coming up and we only agreed to customer because of the time frame. We asked to speak with the manager. The Manager was supposed to talk to owner. We have yet to receive a call back yet or even an update. This is unacceptable. All the service was amazing until they were unable to keep their word regarding production and their service and attitude went south. I would not recommend this store.
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October 2023 by Kayli Matala
Don’t be like me and avoid shopping here because you think you can’t afford it!! They have a HUGE selection and can order furniture in ALL price ranges!Mackenzie is so incredibly helpful and good at what she does. As someone completely clueless about furniture and design, I felt at ease through the entire process. Next up, the living room!! :) Thank you Mackenzie and Chuck’s!!
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October 2023 by Jacquie Brenneman
Excellent customer service. Salesperson was friendly… extremely helpful in every way. First experience at Chuck’s Furniture. First furniture store I will shop at when I need furniture again. Definitely because of the salesperson. She was great!!!
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September 2023 by Stacy Elizabeth Foley
Our mattress shopping experience at Chuck’s was easy, smooth and successful! Shaun was quite knowledgeable, courteous and very helpful on the sales floor who pays extra attention to customer service and satisfaction. Expeditious and professional delivery with set-up was the icing on the cake. We highly recommend Chuck’s Furniture to anyone in or around the Morgantown area. Thank you!!
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September 2023 by Sharon Mentus
Jim & I have truly enjoyed our time at Chuck’s.. we had just lost Jim’s Dad and we wanted to find something special for the Family Farmhouse and Darlene made that possible with her patience, sincerity & advice. She is truly a Blessing to Chuck’s & Us!
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September 2023 by Lou Ann Vavreck
Darlene did a great job and was very thorough. We bought a recliner and she was very knowledgeable about the fabric, etc. Easy to work with.
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August 2023 by Linda Cinelli
I found the staff at Chuck's Furniture to be extremely friendly and most knowledgeable about their beautiful and very well made furniture. I am quite happy with my new two pieces of furniture. Money very well spent! I would highly recommend Chuck's Furniture to all, as you will be very pleased with the service and the fine quality of their stock. And the two gentlemen who delivered my furniture were so nice and friendly. They took such good care handling and positioning the pieces. They were very good. All the way around, I enjoyed my experience with Chuck's Furniture! And you will, too! Thank You.
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July 2023 by James Wearden
Great service, led us in the direction we needed to go and then left us alone to shop and decide. Came back and answered our questions then finalized the sale. Very friendly and non pushy.
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July 2023 by Anita Graham
The service we received was excellent. Angela, the Interior Designer, was fabulous and spent a lot of time helping us coordinate all the pieces.
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June 2023 by Edward G
Have purchased many pieces of furniture here over the past 40 years. Quality and service are top notch. This last visit Angela treated us with respect and professionalism/ took the time to understand our needs and review the aspects and functions of the furniture products we purchased—she was wonderful to work with throughout our purchases.
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June 2023 by Aaron Whitfield
Top quality furniture and staff. We are very happy with our new living room furniture and chest of drawers for the guest room.
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May 2023 by Matthew Earley
Called and asked about specific bedroom sets for my new home. The lady that answered the phone really knew nothing of what I was asking her which is totally okay. People don't know everything. But it took like 3 hours for a call back and then we started talking pricing, asked about military discount and everything. She said "no we don't bargain at all" to which I replied "so no discounts on anything" and she said no. I tried and then hung up. Furniture stores have tons of markup which is meant to be bargained with. Don't think you're better than the rest and work with your customers. Buying a new set from Star tonight. They work with you and have better financing options
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May 2023 by Jill Stiles
I love Chuck’s furniture! They allow you to browse and help you once you’ve narrowed down your choices. I made a great purchase and enjoyed my shopping experience.
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March 2023 by Christian Marquess
Great selection of quality furniture. Amazing customer service from Darlene who is an absolute gem - very knowledgeable, kind and helpful with her suggestions. Would highly recommend!
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March 2023 by Ryan Swaniger
I’ve been purchasing furniture from Chuck’s for over 20 years. Quality Furniture and excellent customer service from this locally owned store. Ask for Shawn, she’s the best!
