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January 2024 by Brian Martin
Just made a quick stop for a plumbing problem. I called them on the phone and described my problem. They had my parts ready at the counter when I arrived. They were very helpful.
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August 2023 by A Martin
0 stars. This company should close the business if they cannot fulfil a service call. Similar to the review from Whitney Lewis 7 years ago, they sent out a moron(s) who did nothing but complain, did not fix the issue and threaten to sue us for not paying them for doing absolutely nothing.
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June 2023 by Z
Better than a big box hardware store.
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June 2023 by Avery Kramer
Better than a big box hardware store.
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April 2022 by George Stanley
Friendly service very knowledgeable and a big inventory
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November 2021 by Patricia Hill
Rip off for senior citizens--had to wait a week for appointment--rep showed up--checked out problem--no one responded--no estimate for repairs--then billed for checking leaking valve which I knew was leaking--I needed the problem fixed not someone to validate what I knew all along. When I received the bill I called to see what the estimate was and was told the rep that looked at my problem was not an estimator and an estimator would have to come out to give me an estimate--this sounds like a "Hooterville" skit. This certainly is not the way to conduct business--when a customer has a problem, especially a plumbing problem, the service tech should have the authority and knowledge to address the problem immediately. No, I would not recommend this plumbing company to anyone.
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July 2021 by Mike Hallas
I love supporting local business and having a neighborhood hardware store nearby. I don’t even mind paying a little bit more for that; however, their prices almost always are double the price of the big box store, 4 inch furnace filters $40 you can get a two pack for $40 at Lowe’s electrical boxes double the price. Everything I buy here is double the price of the big box
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June 2021 by Derek J. Schoolcraft
A horrible experience
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May 2021 by sarah parsons
I just want to leave a review saying how thankful we are to have Lou Nau Hardware! We live in an older house, and sometimes it is hard to find replacement parts when things need fixed. Twice in the last month, Nau's has been able to not only identify and procure the parts we needed, but actually had them in stock. This makes all the difference when you are already stressed because something is broken and needs fixing. On top of that, the staff is kind, helpful and know the products they are working with, PLUS we get to support local business by shopping there. It's a win-win for us!
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January 2021 by Frances Wade
Very friendly and very knowledgeable.
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December 2020 by Nancy Winesburg
Very friendly staff. They do have a lot of household items and everything imaginable. Nice to know there are still places in our Ohio Valley that you don't have to go out of your way...if you ever need to have keys made, or any other fixtures you may need for the home. Keep our business in the Ohio Valley, and keep our small businesses open!
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December 2020 by Steven Creamer
Very impressed with variety of goods and services.
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June 2020 by Elizabeth Strong
This was the third hardware store we had checked in Wheeling for some items we needed. We were impressed at the variety of items, service, and the attention to safety that was observed. This will now be our "go to" for home hardware needs.
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January 2020 by Terri Persinger
Great place! Knowledgeable and friendly! Get you excatly what you need without trying to sell you stuff you dont need! Just bought my house so I'm sure I'll be back several times! Thank you!
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December 2019 by Tom Yenk
Small hardware store that seems to have a little bit of everything. Reminded me of the small old school hardware store in the small towns in PA. Friendly staff that were very helpful. If they dont carry it they can help find it for you.
