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August 2024 by Jennifer Cox
Greatest service around! Always a great experience!
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July 2024 by Robert Silverthorn
Wheeling Volkswagen, July 22, 2024. We are traveling from Massachusetts in our 2016 Passat. Unfortunately I brushed/ bumped into a curb, and feared damage to our tire. Called Wheeling VW, and Renee, in the service department set us up with a same day appointment. Richard, our service technician, checked out our tire damage, and all the tires, topped them off, reported no damage to worry about. No charge. We got to wait in a nice warm lounge, free coffee, tv, wonderful people and experience. Thank you Wheeling VW.
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July 2024 by Jeff Stephens
So, I stopped in the dealership today with a VW that I recently purchased because the Check Engine Light came on. I purchased a warranty when I bought the vehicle so I figured it wouldn’t be a problem using it there. The Service writer looked at me and said they don’t accept warranties and the coverage isn’t worth the writing on the paper. I’m extremely upset by the way I was spoken to. He insinuated that I made a terrible decision by purchasing the warranty. I left there embarrassed. I then stopped at a family owned small repair center and he was great! He felt bad for the way I was treated and then told me that he has Dealt with this warranty company many times before and they are great to work with. Volkswagen Subaru is very unprofessional.
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May 2024 by Trey Wilcox
Fantastic place and service
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May 2024 by Insurologist
Knowledgeable, polite, professional, service writer, Pete was wonderful to deal with. My other vehicle was weeks at a nearby dealership, and I really needed a loaner in order to get my VW serviced. Pete helped me get the loaner and throughout the whole process kept me informed. Thanks, Pete! You have definitely earned my business for my next vehicle purchase.
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May 2024 by Alitza Grear
If I could rate this place a zero I would. Most unprofessional service manager I’ve ever met. They won’t admit to things they broke during a service. Parts of the car were working that are now not..never take your car there to get serviced!
Not to mention, a recall was fixed 2 yrs ago.. it broke again. But ohhh so sorry only 1 yr warranty! $700+?
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May 2024 by Merri Jordan
Prompt service. Professional and courteous staff.
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March 2024 by Jason Hicks
Very helpful and friendly service. Installation was very quick.
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March 2024 by Happy One
The service department is great!
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February 2024 by Adam Stokes
I liked that Wheeling VW had all the details on the webpage and opened with a fair deal. We wanted a Passat (we have been loving our 2008 for 17 years) and they had it displayed along Rt 40....thoroughly described on the website....and priced with a real offer (I do not like to "haggle" ). They were super chill about test driving and open to my looking at the other models to confirm our pick. It was also nice that the salesmen did not feel competitive. It felt like everyone at the dealership was working together. I appreciate the salesman's patience with the test drive and how prepared everyone was when we finished the paper work. The salesman even shared all the vehicle details with my insurance agent so all I had to do was confirm the purchase with them.
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January 2024 by Amber Morris
I will not be taking my passat back to this dealership. I will travel if need be. The guy was extremely rude. The problem was not resolved. Awful experience
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January 2024 by Mike McGrath
DJ Weaver did a great job taking care of us during the sales cycle.
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January 2024 by J. Shreve
Very helpful
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December 2023 by Rachel Stidd
I did not get my brake grinding problem resolved. This has been going on since 9700 apprx miles..
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November 2023 by John Heiby
The service was done promptly and I was able to read and enjoy a cup of great coffee.
