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February 2024 by Adam Stokes
I liked that Wheeling VW had all the details on the webpage and opened with a fair deal. We wanted a Passat (we have been loving our 2008 for 17 years) and they had it displayed along Rt 40....thoroughly described on the website....and priced with a real offer (I do not like to "haggle" ). They were super chill about test driving and open to my looking at the other models to confirm our pick. It was also nice that the salesmen did not feel competitive. It felt like everyone at the dealership was working together. I appreciate the salesman's patience with the test drive and how prepared everyone was when we finished the paper work. The salesman even shared all the vehicle details with my insurance agent so all I had to do was confirm the purchase with them.
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January 2024 by Amber Morris
I will not be taking my passat back to this dealership. I will travel if need be. The guy was extremely rude. The problem was not resolved. Awful experience
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January 2024 by Mike McGrath
DJ Weaver did a great job taking care of us during the sales cycle.
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January 2024 by J. Shreve
Very helpful
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December 2023 by Rachel Stidd
I did not get my brake grinding problem resolved. This has been going on since 9700 apprx miles..
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November 2023 by John Heiby
The service was done promptly and I was able to read and enjoy a cup of great coffee.
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November 2023 by Stacie Sullivan
Everything was done professionally and completely
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November 2023 by Phoenix Counts
My car buying experience, and my experience getting my vehicle serviced has been 10/10. I will be recommending Wheeling Volkswagon to my friends.
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November 2023 by Elias Szabo
Great service, all questions were answered quickly. Purchasing a car was quick, easy, and none of the usual car purchase nonsense with taking tons of time meeting with a manager to get a deal approved. Would buy a car here again.
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October 2023 by Linda Bero
We have purchased 8 vehicles from this dealership since 1985
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October 2023 by Patricia Freismuth
The vehicle was detailed and ready to be driven. Jimmy, sales, was so knowledgeable and explained all the featured on the Atlas.
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October 2023 by Jennifer Wharton
Staff were very kind and thorough with explanations and questions.
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October 2023 by Marie Morgan
Do not bring your VW here if you have an aftermarket warranty! I brought my car in due to check engine light and other issues that concerned me about continuing to drive my car. They ran the diagnostic and we paid out of pocket for but they refused to call our warranty to start a claim and find out if the repair can be covered. The wanted us to pay out of pocket for the parts over $350 to get them ordered without calling to start a claim to see if the repair is covered under our warranty so we know we can be reimbursed for the parts later by the warranty company and then the repairs be paid by them once done. I can not start this claim because the repair man has to call and give service part numbers to my warranty in order for them to look up if the repair is eligible for coverage etc. The guy who did the diagnostic said th hey have never had to do that before while my warranty people said this is standard procedure so he ends up telling us the guy who does this is on vacation and my car was safe to drive out of state for vacation and when I get back to come back in to speak with him. Well my car was not fine to drive out of town and has gotten worst where it shuts off in the middle of the road and I went up there to speak with them and the receptionist told me nobody was on vacation and she was unsure why they told us that but would leave my info and a note about the problem with some man named Ron and he would get back to me when he was in the office. Never called me back so I’m taking my car elsewhere. We were fully ready to pay out of pocket for the parts as long as they called to start a claim with our warranty. Our warranty told us not to pay for anything until the claim is started and we knew for sure everything else would be covered cost wise. Bad customer service. Bad chain of communication. Uneducated workers. I also talked to the finance guy at the dealership even though we bought the VW from another dealership and he said he didn’t understand why they were giving us such a hard time because he deal with the dealership warranties and it’s standard procedure to contact the warranty on the vehicle before any repairs or service decisions are made and start a claim if the repair is eligible for warranty coverage. Imagine had I paid out of pocket for parts that day and they had never called to start the claim while I was out of town. This has been going on for a month now. We will see if someone will finally call me back after reading this review or not. 2017 VW Jetta brought in for diagnostic on 8/15/23 look up the rest of our info yourselves if you’re capable of that.
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October 2023 by Thomas Bollig
These guys rock! Our EOS convertible top broke and wouldn't close. We were nearby Wheeling VW when it happened. We were 850 miles from home and just passing through. In about an hour they had us back on the road with a closed roof for no charge! AMAZING! THANK YOU!
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October 2023 by Paul McKenna
Outstanding customer service Ted was great. After yet another visit. The service department did an awesome job taking care of my daughter
