-
November 2023 by Syhara Fluharty
KC was incredibly helpful, honest and made a stressful situation so much easier! Great customer service.
-
August 2023 by Kendra McQuain
We just recently switched from US Cellular. We got a great priced plan. Received great customer service. Highly recommend!
-
August 2023 by Jacob Gardner
The people there are poorly trained. Obviously have no idea what they are doing. Bad company. Bad service. Goodbye.
-
May 2023 by Reyce Kuhn
When I bought my phone I was told it would only be 24 payments but yet on my statements show that I have 21 payments left and I bought the phone in 2021 ? and it doesn’t even work half the time the volume doesn’t ever work and the battery only lasts about 2-4 hours.
-
December 2022 by Sheryl Wilt
Outstanding customer service is such a hard thing nowadays but, @T-Mobile in White Hall they are fantastic in getting you great deals when looking to switch Providers. The best part, we'll be saving almost $250 a month for 2 people, unlimited plan and home internet by switching. Plus free Netflix and Apple TV free for a lifetime you can't get any better than that. If you're thinking of switching go to T-Mobile in Whitehall. You won't be disappointed.
-
December 2022 by Carlos Wright
T-Mobile as a company and a service provider I'm actually pretty happy with. Unfortunately, their customer service providers, whether over the phone or in person are terrible to say the least and to be polite... I was told a week ago when I went in to get a warranty replacement phone that it shld take ONE DAY BUT AT THE VARY LATEST THURSDAY OR FRIDAY (this was on Tuesday). It's now Thursday the following week, I get a call telling me to come pick the phone up. What they failed to tell me is that my fiance can't come pick the phone up without me being present! Very very frustrating
-
September 2022 by trulie ledsome
Store experience was great. Unfortunately since t mobile took over service sucks. Dropped calls and not covered in areas that I had service before
-
September 2022 by Carla Spence
T mobile is a great business they have helpful staff and are great for those of us who are looking for great deals and amazing phones
-
July 2022 by Christine S
I was really impressed, the T-mobile store was really full of customers and busy . Although really busy we was greeted and got everything done quickly. Everything was explained throughly and Keith was very patient with us and answered all questions. Also less expensive than company I was dealing with. Very good service and personality was awesome from Keith and other employees around the store. Thank you .
-
May 2022 by Joshua Klatt
My wife and I have been here for quite a while but haven’t been acknowledged at all. Understandable that you’re currently with a customer, but you could at least say, “Hello. I’m with a customer at the moment, but feel free to peruse our store and I’ll be with you as soon as I can.” Never have I been so ignored...
-
May 2022 by Jeff Raymond
My issue was taken care of promptly. Everyone was so nice!
