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December 2025 by Judy Shackett
Expensive but they guarantee their work for as long as you own the car
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December 2025 by Pamela Mckinney
If I could I would give 0 stars I was side swiped on driver side bed. And bumper. They got bond doe everywhere on the front grill finders , never got my 4X4 emblems on, my back up sincers don't work and my remote start doesn't work. Ya way to go I'll never let them fix anything of mine again. No wonder your insurance company doesn't want you using them. Thanks alot for nothing
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October 2025 by Chuck Huggins
BEWARE, this is not a professional body shop. Loren Cullum is not trustworthy. Carwrex had my Toyota 4Runner for 8 months. $8,500 investment. Workmanship was poor and incomplete, with no attention to detail. Poor communication, no time frame, multiple electrical issues, no inspection, only lies and misleading information. I made a bad decision taking my vehicle here. This was a difficult post because he was referred by family. 100% Disappointed.
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September 2025 by Christina F
Insurance company: Days to repair: 4
Carwrex: Takes 55 days to return the vehicle (06/18 - 08/12)
I called to check the status of repairs 9 times, was repeatly placed on hold, for up to 13 minutes, before they finally called to give an update, and it wasn't that the repairs were complete. The first update initiated by Carwrex came on 08/08.
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August 2025 by Greg Burns
I live in Michigan and was visiting my parents I always do every Summer to help on their farm when I hit a deer. My insurance company was terrible since it was out of state. Terry and the CarWrex team were great, got me in right aways, were very patient and actually worked with my insurance company. These guys are awesome!
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August 2025 by Susan Williams
I just picked up my 2012 Ford Fusion car from Carwrex and it looks brand new. Last year they did a wonderful job after a tree fell on my car. This time I had a small accident that did damage to the front passenger fender and hood. Once again they did a fabulous job. My color is rather unusual and it was perfectly matched. I love Terry. He is so sincere, very detail oriented and truly loves what he does. They handled my insurance company really well. The only reason I didn't give them the fifth star was because they are not good about communicating progress. But when I would call them they were good about going to find out the status at the time.
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March 2025 by Jay C
STAY FAR AWAY FROM THIS PLACE UNLESS YOU WANT YOUR CAR RUINED!
Paid the owner Loren $3200 cash to pull the frame on my car and replaced the damaged section of my frame and put in a subframe. Instead of doing any of that he drilled holes in my new subframe that aren't supposed to be there to move my suspension to force my wheels to line up and spray painted over it like i wouldnt notice what they did instead of just fixing the damage they were paid to fix they rigged my car and now it is not driveable I can't drive it past 20MPH. Also found out from one of the employees that they do not even have a working frame machine and that they use there rollback winch to pull car frames. Scammed me out of 3 grand plus ruined my subframe and caused my airbag light to come on and broke bolts into my strut tower from forcing my wheels forward.
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February 2025 by Brian Blair
Overpriced and sub par work
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November 2024 by Litetra Gaming
I would 100% bring back my car. They did a great job on the repair. Everything lines up fairly nice for being carbon fiber dang near better than before. The job was done fairly fast. Everyone was friendly an nice any time i had a question it was answered.
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August 2024 by Carla Johns
After going to U-Haul south Parkersburg twice and dealer's body shop I consulted Terry at Carwrex. It took him 15 minutes to identify the problem and suggest a solution that U haul in Marietta is providing. I would have saved three hours by seeing Carwrex first
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August 2024 by Jon Do
The most ridiculously unprofessional business I have ever dealt with in my life: that is not an exaggeration.
Took my truck in to get the bed repaired, they were supposed to replace 1 crushed bedside. Instead they swindled my father into buying a parts truck for $5,000, claiming that they would use it replace all kinds of broken and damaged parts on the original truck. They took my rust-free heavy duty bed off, and replaced it with a completely rotted away bed, it was so eaten with rust that the crossmembers that hold up the bed floor were almost completely gone and the bed floor would bounce and crunch when I stepped into it. The paint job they put on this rotten new bed was so poor that the paint was literally already blistering off the FIRST time I get the truck back. One blister in the paint was over a foot long. And this rotten bed is the only part that was replaced so I literally suspect the "parts truck" never even existed. We also wasted a trip to Williamstown (over an hour from my home) because they told me it would be ready to come pick up on X day "for sure", and when we get there the truck is in pieces. My wife called out the owner for lying to us and wasting an entire day to come get it, and he got up close to her face shouting at her, WHILE SHE WAS HOLDING OUR 3 MONTH OLD BABY. They also left my truck outside with the driver window rolled down for months before they started work on it. I could go on, but this is the worst of it. None of this is an exaggeration at all, attached is photographic proof of a long blister in the new paint. Over $6,000 wasted.
Avoid this place like your life depends on it.
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August 2024 by Jade Miller
Worst place to ever go to. Their front desk lady’s are absolutely terrible and have the worst attitude. I will never go here again in my life and hope no one does either. I have way more to complain about. But that’s just one of the complaints out of 3
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May 2024 by Kasey Schaffer
They were very professional, nice, did amazing work, and they worked with me every step of the way. From dealing with insurance to making sure I knew what was going on. They took time to explain and made sure I understood. I will always recommend them.
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March 2024 by Karen Van Horn
THANK YOu Carwrex!! I only had my new 2024 Subaru for 2 months before an uninsured motorist caused a head-on collision the amount of damage was devastating I didn't think it could be repaired but thanks to the wonderful staff at Carwrex my car looks showroom new again. I can't thank you enough
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February 2024 by Darrin Jones
Great service friendly people and use all new parts
