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June 2023 by Samuel Ward
Friendly all-around great people
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March 2023 by Melissa Metzger
Lowes wouldn't sell me the 6" wide piece I needed to cover a spot between 2 carpets where I took a wall out, but these guys got me taken care of. Extemely happy and highly recomend.
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January 2023 by Patricia Ratliff
Helpful staff. Found our carpet. Thank you.
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December 2022 by Kim Hart
Excellent customer service
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September 2022 by Robby Robinson
Service was great, they held our carpet for 2 weeks until we was ready for it
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June 2022 by Alisa Hornsby
.Very rude customer service.
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December 2019 by Robert B. Fish
Picking up a floor mat. Good service.
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October 2019 by John Gabritsch
Was told the lament flooring I was sold was very durable, couple months after installed noticed dents forming. Was told to call John and he would take care of it, well I did and he didn’t!., I wouldn’t give 1 star if I didn’t have to do a review. I patiently waited and kept calling for them to help me but all I did was talk to a machine. I wouldn’t make another purchase there at all because reputation and trust along with honesty is everything. Follow up after repair, I added two more stars due to installer Dave who consistently has a great attitude, I must recommend that when buying any type of flooring that you do the research and not take the word of a salesman. I wasn’t told any negatives about the flooring just how great it is, so beware of commission based facts and do your homework.
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June 2019 by Adam N Felicia Delebreau
I'm writing this review on behalf of my parents who do not have Facebook. Thanks to the poor attitude (repeatedly) by one of your salesman, they will be finding another company to lay the flooring in their new house. The original salesman that they started with is nearly impossible to get ahold of, and anytime they come in or call this other guy treats them absolutely terribly. I'm sad that they will not be supporting a local business... but I guess you can't blame them. I wouldn't want to work with a company who's salespeople treated me poorly either.
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June 2019 by Alexis Wood
Great selection and service!
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March 2019 by jason varner
Bob Parrish operates a Top Notch Business! I will only buy from Family Carpet for all of my flooring needs! Shop Local and SUPPORT LOCAL OWNERS....
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January 2019 by Ginger Hensler
Loved my experience with family one carpet . They were very friendly and customer focused. They were willing to help anyway they could to make our experience great !! Fast service too !! Would recommend to anyone who is looking to purchase flooring .
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November 2018 by Cjerry Steele
Reasonable prices, great sales and installation
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July 2017 by Sheri Oxley
A few years ago I purchased carpet at one of your locations. The carpet gets hardly any wear and it has started to wrinkle and buckle all over the place. I paid your installers twice to stretch out the problems. All that did was cause problems elsewhere. It was not installed correctly to start with. The gentleman used a knee kicker to install the whole house.I have contacted a reputable business to fix the carpet correctly. It is going to cost $500.00 in addition to what I have already paid. Over the past ten years I have spent thousands of dollars on carpet from your business and this is the first time I have been really unhappy. Is there not any guarantees on your installation?
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April 2017 by Lauren Lint
I'm leaving this review even though our transaction is not complete. We placed an order for LVT in mid-March. At that time, we were told it would take a week or so to come in and we paid 1/2 down. One week later we were told it was on back order and would take another week. After that, communication has stopped unless we called first. Just called this morning and was told it will now be mid-May. No real apology or options offered, and had we not called, we would still be left wondering. I understand stuff happens outside your control, but the lack of communication has been very disappointing. I'm sure the floor will be pretty if it ever comes in, but the service has not been what it should be.
