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8AM - 6PM
4575 State Hwy 33 Trunk, West Bend
Used Cars
“Purchased a used Family vehicle here in July. We are treated like family. Free oil changes for the vehicles and fun time for the kids in the office. Toys and coloring stuff and nice happy vibes all around. Will always recommend then for any of your vehicle needs and future purchases.”
“Lucas helped my parents buy a car and has been exceptionally helpful to them when they frequently stop in for help with all the tech features and any other questions they have. Thanks for just being good people!”
“My windshield wiper broke while it was raining, I called the shop and they were able to fit me right in and also do a much needed oil change. Service and staff were amazing, I highly recommend.”
“I really like the atmosphere at this dealer. They have always been good to me. I bought my used Honda HRV there. Also had some oil changes. Its alot more laid back than the hustle and bustle of other places.”
“Friendly and courteous staff. I had a problem that was difficult to diagnose. I left and drove back in and they took of it right away on a Friday afternoon. I will continue to go there for my trucks attention!”
“Sam and Jason helped me purchase my first truck, looked at a lot of trucks at other dealers. This is by far the best!No high pressure sales tactics, got a great deal and was a fast transaction!I will be back for sure”
“We purchased a 2023 Bronco Sport through here. The purchase was smooth, except for one major discrepancy noticed once home. An additional warranty (that was not authorized) that cost almost $4000 more.A major reason we went here for our needs was because of the 20 year, 200,000 mile warranty included with new vehicle purchases. The vehicle also included 2 other warranties. Everything was great, but once home, we noticed that another warranty was included. This warranty cost $3,850.00, and was worse than the included 20 year warranty. We immediately contacted the dealership, and the man told us that he would see what he could do. Once he knew anything he would call us back. He never did.Then I emailed him and the sales man. The sales man replied, but the other man (the loan procurer) never replied. Eventually I was told to request a cancelation form, and then they would send us the form. I would have to mail it in and wait about a month for a prorated amount that would get taken off the end of the loan.Well, this was still unacceptable to me so I emailed the general manager of the store. Within 12 hours we were contacted and asked when we would be able to come back to redo the signing of the documents. We went back in and signed the new loan papers, which reduced our monthly payment by almost $80.Although I know that once something is signed it is legally binding, the way the purchase was implemented added much confusion. We are very grateful that the problem was eventually resolved.A tablet was used, requiring my spouse to only check a box where a signature is typically required. The tablet kept needing to be rebooted, adding more confusion to the process. The unwanted additional warranty could have been a mishap on both parties' ends. The only thing that makes this assumption questionable is the loan officer's inability to contact me about the problem with said warranty. Had I not contacted the general manager, I would probably still be stressing out about the extra charge.Ewald's Ford would have received 5 stars had the warranty problem been resolved right away. Since it took a week, and emailing multiple people, I decided to give the company 4 stars. One individual there lost them a 5 star rating.”
“Really impressed with the team here especially Bob. My friend and I drove in from Madison yesterday to look at a car they had. They took great care of us and even pulled the car into the service bay to let us see it in the light. The whole process was transparent and low pressure. I would not hesitate to recommend Bob at Russ Darrow to anyone if they are looking for a car.”
9AM - 9PM
3210 W Washington St, West Bend
Used Cars
“I recently bought a vehicle from Russ Darrow and my sales representative, Drake, was phenomenal. He made sure that all my questions were answered and that I was completely satisfied with my purchase. This dealership cares about its customers and the experience they receive. 100% recommend.”
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“Comfortable, easy, and upfront buying. I was extremely happy with my purchase, and the service they provided. I would recommend Lifetime Auto to my friends and family!”