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January 2024 by Brenda B
This is not a good bank at all. I set up bill pay and EVERY TIME they have screwed it up. I set up specific dates in which to pay bills and they’d send it 5 days ahead of the date one time, 3 days after the date another time. Then I deleted all the billers and 2 days later they still cut another check to that biller! I went in to speak to a banker and they just made excuses that “they can’t control what date the money is sent to pay the bills”. WHAT????? I was shocked how disorganized this bank and its policies are. I ended up just not using them and opened an account with another bank to pay bills and they haven’t screwed it up once. I recommend using another bank rather than Northwestern. I regret opening an account with them.
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February 2021 by R Jarvis
I decided to refinance my mortgage through Northwestern Bank because of their great rates. I didn't even have any accounts through them at the time. Jane Johnson was amazing throughout the process! She responded to my emails very promptly, and was always happy to answer questions. Everything was so easy and the customer service was so great that it put my other bank to shame.
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September 2019 by Brian M
I have been banking with Northwestern for 2 years and I can attest they deliver the best service out of any banks I have previously gone through. They are readily available to address any concerns or needs as well as streamline any processes you come upon. Highly reccomend this bank!
