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November 2023 by Jesse Salcido
I was able to get a quick appointment for my daughter and myself. Doctor was easy to talk to, although a lot younger than me.. I must be getting old.. We will be back. Thanks!
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November 2023 by Sheila Barsamian
I took my 2 girls to get an exam! One was 8 the other was 7. Both very excited to pick out new glasses. I did also have my 2 year old. Both of the ladies that helped us were very rude and short with not only the girls, but also myself! Will definitely not return to the Altoona location!
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September 2023 by Norma Thums
Excellent customer service by Tim. Very pleased with the timeliness of the arrival of my eyewear and the overall quality. I’ll definitely be back for more!
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September 2023 by Nicholas Sainburg
I have not been to the eye doc since 2012 and needless to say, I should have been back long before now. Type 1 diabetes has made it extremely difficult to read anything at an arms length away. I was given a pair of bifocals back when I went and ended up losing them a year after.. That being said I completely said screw it and went on with my life.As soon as I walk in the eye doctor had my results and prescription numbers from 2012 on the counter and was conspiring them to what they are now. I don't even know how she got those! She explained EVERYTHING to me in a way that was not over my head or to complex for my Army Infantry brain (Hookah)This doctor was extremely knowledgeable and pleasant. Most of all, she made herself relatable to what I'm going through. GREAT patient interaction. That goes for EVERYONE in the store. They ALL knew what their place was and what their job entailed. I could t ask for anything more.I have never written a review as long as this one, but with everything from the first interaction to the "we will call you in 10-14 days. Have a great weekend" I felt inclined to let everyone know just how great ShopKo Optical was with my experience today. I look forward to my call back to pick up my glasses in two weeks. Thank you guys for the great customer service.
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September 2023 by Farmlady 2506
Dr was friendly. The prescription I picked up was wrong to what the dr had in my chart. Getting it fixed was a hassle which it shouldn't have been. Not only that but they constantly put in my info name, address etc wrong into the system. When politely correcting it being met with annoyance from them for their own mistake. Not surprising as I observed them being rude to literally every customer each time I was in there. They came off annoyed and rude no matter the customer seen. I thought it was maybe just one bad day and dismissed the red flags the first time being there, but saw this multiple times. My family and I will never go to this location again as its more hassle then its worth. I would encourage staff to be properly trained and do much better going forward.
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September 2023 by Stinger
Its great but it takes sooo long: so short staffed. It’s really is upsetting seeing the customers getting irritated at the employee’s trying so hard. Gave me flash backs of my customer service days:thinking after I head home I’m calling doc for anxiety meds. Definitely be ready to wait. I don’t want to hear people don’t want to work yes they do, in environments that respect them.
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September 2023 by Diane Juckem
I made an error on my appointment. They worked hard to reschedule and ended up getting me in without having to come again. Very friendly and helpful.
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September 2023 by Sarah Kyes
Dr. Konwinski is wonderful. She was so sweet, able to get me in last minute and treated me with respect and kindness. Thank you for "seeing" me!!!
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September 2023 by Brenda Kunce
Love the Doctor and the staff @ at Shopko Optical in Altoona!!! What a wonderful place go see them if you need glasses and also a great selection of frames ?
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August 2023 by Randy Perine
The doctor was nice, but staff was disrespectful. I waited patiently for 10 minutes after my examination to be checked out. I was next in line. A family came into the store, and the staff member helped them when she knew I had been waiting and was next in line. I politely mentioned I was next in line and needed to simply be checked out. She told me she was going to do the family’s paperwork and then help me. I reminded her that I had been waiting for 10 minutes and was next in line, and she reiterated her plans to help the other family first. I felt disrespected and walked out. I will never frequent this organization again. I can’t help but wonder if she would’ve treated me differently if I weren’t a black man.
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July 2023 by Lupe Goin
It was great! very through explained everything clearly never had an exam like this very impressive very friendly
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June 2023 by Chad Peterson
Great place, great staff, just wish we could get my lens prescription right. After numerous visits to try to correct my lenses, I have given up. Out over $300 in money......
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May 2023 by Russell Larson
Was a good experience. Employees in house were great to work with. Was worried about the virtual doctor but was very pleased with the outcome
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April 2023 by Arlene West
1st time @ Shopko Optical! I didn't know what to expect! Everything went smoothly, went step by step with everything I was going to have done with my eye exam... Definitely will continue to come here for all my eye wear needs!
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April 2023 by Mika Trottier
Everyone is so nice, Sarah helped me a ton and had patience while helping me learn how to put my contacts in. Highly recommend:))
