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October 2023 by Jeff Simonson
They answered my questions
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August 2023 by Lewis
This isn’t a corporate store so the owners aren’t the most polite. The staffers are wonderful, although it really depends on how the owners feel that day.
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April 2023 by Cole
Terrible delivery service if you want your items not damaged. They seem to use Ave Ventura opening scene as a training video.They have lost amazon returns of items multiple times that they destroyed in the first place. So now I have to follow return tracking extensively as well.
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March 2023 by Pamela Celesnik
not happy we had a blizzard still snowing , I get it but to say it was delivered at the front door when in reality it was left on the ground by the mail box a quarter of a mile away with plows coming through? You have to be kidding me ! it was glass! worth $$$ the neighbor seen it and is picking it up for me
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September 2022 by Morgan Alvarez
No luck at trying to speak to the hr department or anyone for that matter, the robot repeatedly says “tell me more about what you need” eventually I just said everything in the book and there was no directory. Very annoying as I need my paperwork lol
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September 2022 by Morgan A
No luck at trying to speak to the hr department or anyone for that matter, the robot repeatedly says “tell me more about what you need” eventually I just said everything in the book and there was no directory. Very annoying as I need my paperwork lol
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July 2022 by Colton Whitaker
Good luck calling to talk to someone about your shipment. You’ll sit on the phone talking to a robot trying to get them to connect you, but they will not connect you to an actual representative. Stop being lazy and answer your own phones.
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May 2022 by James Amundson
HELP'd ME GET MY Amazon return label OFF MY PHONE - THOSE NEW PHONE's ARE WAY TO Smart FOR ME, BUT THEY DID GET'r DONE FOR ME
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May 2022 by Lars V
Terrible service. It's the same story every time. 'Delivery attempted, will try again next business day.' I wait all day at home and have security cameras that would show if they attempted delivery or not. Instead it just shows them driving by. Sometimes packages go missing and when you call customer service it's all AI now so you can't talk to an actual person. If you use the app to change the delivery to a pick-up, then they charge you an extra $6. Ridiculous how you already paid for shipping but they'll charge you more to go pick it up even though they're paid to deliver it to you. What a joke.
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March 2022 by Brandon Hawkins
I got here about 10 minutes after closing, and everyone was still kind and helped me drop off a very heavy package.
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October 2021 by Patrick Marriott
UPS stated that my signature required package would arrive between 2pm and 4pm. I took off work earlier to be home for delivery to find a note on my door for a failed delivery at 1130am. No option to sign head of time. I’m leaving out of state next week when reschedule delivery is supposed to happen. Now instead of leaving on vacation I’m waiting on a call from Altoona UPS to tell me if I can pick up my package tonight. All because UPS can’t be truthful about delivery times. They set me up for failure from the get go.
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July 2021 by Michael Rothbauer
Wonderful service at customer center. Sometimes the technician will hand deliver the parts I need for the day right to the car.... and always with a smile and happy greeting
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July 2021 by Joshua Mcneely
Must have the same "management" as oak creek, when did ups just start hiring anyone that can walk? Is it because good ol dementia president said anyone can do any Job? Because that was obviously the dementia talking. Hire people who can do a Job right, fire those who can't, it should be simple, stop wasting everyone's time and money with your nonsense.
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July 2021 by Murphy Johnson
Never said I needed to be home for delivery. Left note saying it was going to ups store. Called ups store said it was probably at warehouse and warehouse is closed.
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June 2021 by John Scharlau
having a driver that is afraid of dogs (yellow lab and black lab) probably doesn't work very well when it comes to being a delivery driver. Could at least beep the horn on the truck to alert a person that there is a delivery.
