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February 2024 by Lost Soul
Excellent job cutting a key for a 53 year old classic car. Another Ace store tried to do this & wouldn't use the X37 blank I told them would fit my lock cylinder. They cut the double sided key & a single sided for almost 10.00 total. It did not work. The Northland store cut the double sided key in about 5 minutes. Northland keys cost 1.99 single & 2.99 double. That's 1/2 what the other Ace charged me. Great job Northland Ace.
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February 2024 by Bruce Mangan
I love the different colors of bubbles.
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January 2024 by Blair Plamann
I've been looking high and low for an item for a while and finally found that Ace Hardware carried what I was looking for. However, after going online and realizing it was not in stock, I called the store directly and spoke with Elsa who was super helpful and able to order what I was looking for from a store in Eau Claire, WI that will be shipping the item to the Appleton store for me to pick up. Just wanted to give Elsa a shout-out for her superb customer service and making my life easier! Thank you so much :)
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December 2023 by Thomas John
I first went to this Ace in 1976...the current people staffing the store, while not quite up to the gold standard set by their predecessors...are friendly and helpful.
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December 2023 by Steve Michel
Rich was amazing!! I recently purchased a snowblower and had it delivered it to my home. Rich explained in detail how to use and care for it. He was very polite, professional, and knowledgeable. Customer service at its finest!
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December 2023 by Patrick DeBruin
All of the staff are very friendly and helpful. They ask what they can do for you when you walk in the door.
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November 2023 by Sean Salm
I love this place, but I heard them talking about my service dog which was embarrassing. I would have appreciated it if they would have ignored her especially because the lady was yelling to another worker on the other end of the store. It didn't seem to be malicious or judgemental, but something I would work on.
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November 2023 by Kevin V.
The customer service on the floor helped me find what I needed for Christmas decorations. Every time I come here, it is because my local Ace may not have the product, and this store has a wonderful staff.
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November 2023 by Robert Running
The people there are very nice and respectful. They will try to answer questions and/or help you find an item they may have. The pricing is a little higher than the big "M". However, by the time a person drives to the other stores, they've spent more than they would save. I will return in the near future.
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October 2023 by shelbyjenz jshelly
I stopped at this ace location on Thursday October 12th. I was picking up an item I had called about earlier. The person I spoke with was supposed to set the item aside with my name on it. I asked but there wasn’t an item for me so I proceeded to look around the store. I was followed by workers as if I was not supposed to be there. I was approached by an older gentleman asking what I was looking for. I said it was supposed to be at the front desk but it wasn’t. I told him what I was looking for. At first he said he didn’t think he had it but I told him he does because I had called earlier. He said something and walked away. He came back a minute later and very rudely told me I was supposed to follow him. I said I must not have heard and he raised his voice I told you to follow me!! I just looked at him and he was obviously angry. I was completely offended and embarrassed. Everyone in the store heard him reprimand me. I would have left the item but I needed it for the next day and didn’t have time to order it. He stared at me until I walked towards the register as if he was hurrying me to leave. I was completely offended by his demeanor. When I got to the register the person there quickly apologized for him. That was even more upsetting because it solidified that everyone heard him yell at me. I told her she shouldn’t apologize he was the one that should be apologizing. He stormed away and she apologized again. I will never shop there again. I would return my item but as stated earlier I needed it if Friday. He was a white haired older gentleman but I did not see his name. He seemed to be in a position of supervisor or manager. I can’t imagine how awful it is like to work there. I will not ever go in again and will also report this to a corporate Ace hardware office. He was/is a horribly rude and belittling man and shouldn’t be supervising anyone much less running a retail store.
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October 2023 by Shaun Hileski (The Beer Mando)
This Ace Hardware is conveniently located close by to my neighborhood. Everybody is always friendly and greets you with a smile. I also appreciate the fact that I can drop off UPS packages there.
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September 2023 by Brian Geurts
Good selection and always am asked if I need help. Prices a bit high. That's why 4 stars
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September 2023 by Jeremy Kienetz
Great place as far as smaller hardware stores go. Higher price as can be expected.
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August 2023 by Abc 123
Employees are always so friendly and helpful. Always have what I need and more.
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August 2023 by Mary Keuler
I got what I went for, which was shower curtain hooks.But was shocked at the price of 4.99 because I think I could have gotten them cheaper at Fleet Farm, Walmart, or even Home Depot for that matter.
