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June 2024 by Robin Brown
Great service
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May 2024 by Derrick Perez
Brett Franz at the wisconsin ave location Helped me order a part that no one else in town could get. He was knowledgeable and the most helpful person I've dealt with in an auto parts store in a long time. I would recommend this store to anyone who is sick of dealing with the competitors who have a bunch of kids running their stores who don't care about customer service. They go above and beyond
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January 2024 by Laura Fletcher
I give this store 1 star for hiring people that are so disrespectful to customers.I recently had a very disappointing experience at Advance Auto Parts. My boyfriend purchased a part costing $120, plus a $60 deposit for returning the old part. Unfortunately, the part sold to him was incorrect. When we tried to return it, we were told it couldn't be returned because it was open and dirty. Despite this, the part and the receipt were kept by the store.I was brought in to help as I speak English well, and after discussing with the staff, it was agreed that if the part was cleaned, it could be returned. However, this was not what my boyfriend was initially told, leading to confusion and frustration.The situation escalated when my boyfriend was incorrectly identified as being of a certain ethnicity by the staff member, which was not only incorrect but also irrelevant to the situation. We felt this was a racially biased assumption, adding to our disappointment.To conclude, our experience at Advance Auto Parts was far from satisfactory. We hope that by sharing this, the store will take necessary steps to improve their customer service and ensure fair treatment for all customers, regardless of their race or ethnicity.
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January 2024 by Luis Rodriguez
If I could put -1 star as a rating I would do it, the worst experience buying auto parts, I bought a caliper for my car and the man with the pink hair hairstyle, and the boy with the tattoo on his neck gave me the wrong piece and then they didn't want to give me back the money being still their fault, terrible attention if I could I would close this store THIEVES
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January 2024 by Slayer Bricks
Not good. I bought headlights and there was only 1 in the package, then they wouldn't take it as a return.
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September 2023 by Kristen Svendby
Awesome customer service
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July 2023 by Shotta OTF
Online order experience was lackluster. Parts came up missing and when I say missing I mean they gave the parts to somebody else, how do you even manage that? I regret giving them my money. Won’t happen again.
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July 2023 by John La Prest
Over priced
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July 2023 by Ashléy
Had to call a different Advance just to see if they had the part and get a location on what I needed.
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May 2023 by m rem
Online orders i pick up go smooth.
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April 2023 by Mr Rottman
After 30 years of doing business with this company I will never go back! Derrick Rotter is a rude piece of c**p who should not be in charge the store. Very unprofessional. I treat people the way they treat me and he has this and much more coming towards him after the way he was with me!Corporate people have decided to bury this incident and have discontinued my perks membership. They side with someone that should not be in charge over a loyal customer of over 30 years. Surprised after what has happened to Bud light that this is their course of action.
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March 2023 by Jonathan Glass
Expensive but awesome staff and very helpful
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November 2022 by Misty Carder
Didn't meet standards at all.
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November 2022 by Libybear
Had to call a different Advance just to see if they had the part and get a location on what I needed.
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September 2022 by Zach Jackobson
So helpful nice to have in our area. Thanks for going out of your way for us the other day :)
