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March 2024 by Aaron L
Rented a full size 12 passenger van from Avis. After spending two visits to the actual site and over an hour each time setting up the rental, they said we could not add additional drivers to the rental until the day of and we would need the additional drivers to show up in person with drivers licenses. (No big deal, we will just have all drivers show up when we pick up the rental). The day came to pick the vehicle up. We had all drivers present with their drivers licenses and already had set up pricing payment and options previously. We were denied additional driver because a husband and wife with credit cards under the same name were required to show separate credit card identification in addition to drivers licenses. We also had to set up all new payment and optional insurance etc, after we had already done so in advance. We ended up having to drive 24 hours one way to vacation with one less driver. Accepting that for what it was, upon getting into the assigned Chevy Express van, we drove it home to load it up for vacation. (The seatbelts were not able to be adjusted at all in the parking lot). Drove it home anyway to try and figure it out there and still couldn't get them to adjust. On the drive home to load up for vacation, the windshield leaked air, made loud whistling, and headliner bounced all over the place. The windshield definitely had a huge leak. Upon arrival at home, still couldnt figure out adjustment height on the belts and had to return the rental while we were supposed to already be on the road out of state. The height adjusters were locked up tight. Avis gave us another chevy express (the Avis employees couldn't get the belts to adjust either, which is a pretty big safety concern). The less than a year old chevy express van (2023) we got to replace it wasn't much better. The van had tons of wind noise and an interior that sounded like a bucket of bolts rattling around, but at least the belts could be adjusted. The vehicle was clearly not maintained at all. The sliding door popped open more than once in the middle of highway driving to be held by the secondary latch, and the paneling in the van rattles over every bump. I've rented multiple passenger vans from other rental company's before and none have ever come even close to being this bad. Halfway through our trip we noticed a stress crack in the windshield (no chip at all) and had to finish our trip with a growing stress crack through the side of the windshield. Again, not sure if all these vehicles were in accidents before they rent them out, but these vehicles are not maintained at all. Would give zero stars if possible. I would highly recommend Les Stumpf Ford of Appleton, or Enterprise.
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February 2024 by Tanya Gegare
Clean vehicles and efficient, smooth transact from pick up to drop off.
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January 2024 by Travis
Website said the vehicle would be about 600 bucks ended up paying 1300 tires were 10 psi under inflated bed was full of snow. Windshield wipers were frozen down overall very expensive and bad experience. Next time getting a U-Haul truck. At least I know those will be serviced and maintained And it only cost me about a quarter of the price
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January 2024 by Tim Ahrens
5star service
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December 2023 by Kara Gutzwiller
I needed a rental car last minute and Avis accommodated my request. The agent was helpful and knowledgeable.
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October 2023 by Bill Schwalbach
Anywhere but Avis! They don’t maintain their cars. They think it’s ok to give you a car with the tires so worn that the wires are showing. Then when the tires blow, they do nothing to help you. And then they actually charged me extra. EXTRA! Because it was late returning. It was late because I had to get the tires changed. Go anywhere else other than Avis. Even the Firestone people said that they don’t care about maintaining their cars. If it wasn’t for that place making sure I was taken care of, I’d still be sitting on the middle of nowhere in Illinois.
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October 2023 by Cynthia Muto
A is car rental at Appleton Wi was smooth, easy no waiting. Customer service was great!
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August 2023 by Sunshine1971
The staff and management are top notch at this location. I had a small time issue with the sister location we used in town and the manager/staff at the airport were able to help me and handle everything from their location and resolve the issue for everyone. Thank you so much and I would recommend them anytime.
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August 2023 by Grant Garrett
Avis Appleton was great! Staff was outstanding and the vehicle we got was great!
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July 2023 by Dawn D
Avis agents did a great job, and the car was in great shape. Car was new as a matter of fact with less than 1K miles. Our Flight was late and the agent was still there waiting for us. Very convenient at the airport location. Four stars are just because the price bites no matter where you rent a car.
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July 2023 by AYUSHMAN KAPOOR
Really helpful staff and excellent condition car. The lady who helped me out went over and beyond to explain the whole process which simply made me feel more confident in proceeding with the booking process.
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July 2023 by Kathleen King
Fantastic staff at Appleton Airport. So helpful. Kudos to them.
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May 2023 by Kelli Koski
Had to go to the counter to get the car and wait, and I was denied a paper copy of the receipt for my expense report and no electronic copy was sent to my email.All of these things take up time that I don't have.
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May 2023 by Al Velshi
Great experience!Seamless from booking to pick up to drop off
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March 2023 by Stacie Sawallish-Adkins
I rented a car from atw (Appleton, Wi) through a Priceline bundle deal. The price was great! The customer service on both the rental and return was smooth. And the car was fantastic. It was clean and new. The process at ATW could not have been easier.
