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March 2024 by Theresa Grovogel-Schmal
The person was not very friendly. We got 2 root beer floats, and it had hardly any ice cream. A little clump at the bottom of the glass. Certainly not worth the money we paid. On the bright side, their root beer is still awesome!
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February 2024 by Lee
This location needs to have better training. I ordered a burger with no tomato, yet i get a tomato on my burger. Other items i have ordered only to have them messed up or forgotten. Last time i went through the drive through they took my card and scanned it inside, not this time, the girl holds out the card reader and i cant scan my card cause she's holding it below my window. I'm sorry but my arm doesn't bend like that. I ask her to raise the machine and she tells me she can't its as far as the cord will go..... i quit asking at that point and drove forward to open my door to scan my card. Could someone please train her that the cord doesnt need to be longer in order to ROTATE THE BOTTOM OF THE CARD MACHINE TOWARDS THE SKY SO SOMEONE CAN PUT THEIR CARD IN THE SLOT! That would be great if you could cause i didnt bother for i felt she wouldnt get the concept. Also, when someone asks for no tomato please make a burger with no tomato and don't be lazy about it. Some of us are allergic to certain things and would like to continue to breathe. I'm sure I'm going to get a lame response that is either automated or a lie that things will be "looked into". I think I will stop going to this a&w or maybe find another one that is hopefully owned by someone else and knows how to run a business and train their staff.
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February 2024 by Robert Kesler
Great place to
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February 2024 by Kristy Ewald
Drive thru wasn’t busy- there was one car ahead of us. Yet somehow they entirely forgot an order of chili cheese fries and there was 1 piece of fish on my fish sandwich that didn’t cover even half the bun. I believe the owners need to seriously reconsider this location if they want to stay in business. The kitchen is tiny and everyone is right on top of each other, they don’t seem to have the space or equipment to work efficiently, and to be honest, it looks filthy. Eating inside is barely an option because of the small cramped space. Not sure why small towns have a full restaurant area, with seating for over 25, and a full kitchen, but this busy Appleton restaurant has seating for about 15 and no work space.
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February 2024 by Palin Spangle
First time going to an A&W Restaurant, the floats are as good as you think they are.
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January 2024 by Shannon McWilliams
The French fries weren't very hot and neither was my fish sandwich. Not sure if the oil was old or what.It was hard to read the screen on the credit card machine so I accidentally approved a tip which I didn't want to do.
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January 2024 by Atreus Loki
Guy in drive thru was very rude and unapologetic and shut the window in my face when I asked for my second drink great food terrible drive thru
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December 2023 by Logan Herrick
I was just recently dining in my family. And I got a Burger that was supposed to be. Add ketchup and they remove the ketchup. And it's melt. When I went in there was some sort of there's just a disgusting smell. And the floors are super dirty and there was always one lady in the back yelling. I believe her name was Patty edit. Kylie's customer service was actually really good.But Nathan's was not the best. Unfortunately, I'm just letting you know so you can fix it in the future.
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November 2023 by Emily Ashley
We waited a really long time to served. It took about 20 minutes after that to receive our root beer floats. We were tempted to leave before even getting our things. When we got them the soda in it tasted very watered down and did not have that A&W taste to it. 5 minutes after receiving the floats our fries came out, and those too tasted off. They seemed old and refried.
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November 2023 by chuck briggs
Food was great double papa large cheese curd and rootbeer of course!! Very busy and maybe under staffed? Went through drive thru waited 10 minutes. Little expensive cause of curds.
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November 2023 by Brian G.
Decent food and friendly workers, but hands down the slowest drive thru in the area and a painfully long wait almost every time.
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October 2023 by Alissa Weber
I stopped going here because of the expectation for a tip. I tip restaurant servers who wait on my table and batistas who put effort into making unique coffee the way I want, I know they make a regular wage here. I've worked in fast food in my life and never expected to get tipped. The guy in drive through looks grumpy when not tipped and has mentioned he is short staffed. I've always liked A&W, and I know everyone is hurting for money.
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September 2023 by Brandon Tarket
Disgusting quality control and checks. Halfway through a Coney cheese dog and I find mold in the bun. My daughter ate hers before I could check the bun hopefully she doesn't get sick. This place has really gone down hill.
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September 2023 by Kayla H.
I’ve never left a review before but my experience today TOTALLY deserves it. A&W always has had good food, a little on the pricier side for me but never fails. Today, I got the privilege to be served by Doug, truly a blessing of a human being. It is the people like Doug that makes me happy to be alive. He takes such pride in the work that he does it is truly unbelievable someone so great as him is working at an A&W. If you have had the opportunity to meet Doug you know what I am talking about, the sweetest soul and it was so amazing to chat with him.
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September 2023 by Ron Hofslund
A&W has a lot of good food and drinks,BUT their fries need to be upgraded. They are below all the other fast food outlets and I am sure it costs them repeat customers. It isn't this location, it is poor at all locations.
