-
March 2024 by Kevin V.
Great selection of products and super helpful customer service.
-
March 2024 by Barbara Ditter
Always very accommodating and friendly!
-
February 2024 by Tyler Anthes
These dudes HATE doing work. DO NOT TAKE YOUR PHONE HERE. They will act like you making them fix your phone is the biggest inconvenience in their life."you just ruined my day" is the exact words some lazy stoner dude said when I brought my phone in at 930am to get fixed. How dare we bring our phones to a phone repair place Then tried to charge me 350$ when I had already paid through Insurance. Copped an attitude when he couldn't find the insurance claim cuz I'm sure it's extremely difficult stuff. A small man then yelled at me to "get out of the store" as I was already halfway out the door, a true tough Chihuahua man
-
February 2024 by George A
Got what I needed. Fast and friendly
-
January 2024 by Jeremy A.
Just an FYI that if you want a key fob battery replaced, the installation is NOT complimentary. After being charged $13.99 per battery, I checked the website and the cost is around $5/battery (way cheaper on Amazon or other stores too by the way). I called and asked about it and was told that there is an installation cost due to "liability" if they would break the key fob. They also did not disclose that when I was buying it. Lesson learned on my part but hopefully this will help someone from being ripped off. Perhaps just YouTube it and figure it out, they aren't that hard to get apart. I was also offered a "lifetime replacement" for another $10/battery because supposedly these go bad about every year. I'm not sure about everyone else, but I've never had a key fob battery go bad in one year, maybe every 4-5. That is also a gimmick. I've gone here for quite awhile due to convenience, but this experience has pointed me in a new direction.
-
December 2023 by Jason Johnson
I was referred to this location from T-Mobile in Oshkosh. I worked with Eric. He was extremely Helpful!! He went above and beyond to help me get my phone screen fixed in only an hour! Where other locations didn't have parts. And the cost was great!
-
December 2023 by Joan Tallroth
I made a quick stop yesterday to get a new battery for my car keys. The employee was so rude when I stated I didn't want the "lifetime battery plan". I said no, I'd just like a one-time replacement please. He said "you'll just have to pay for it next time you come in then" in such an annoyed voice. Yes, I do actually understand what ONE TIME means. He literally scowled his way through the rest of the transaction. There are plenty of other options in the Fox Valley, so I won't be shopping here again.
-
October 2023 by Troy Luchterhand
Absolutely THE WORST customer service I have ever experienced. I was sent by Samsung to this store in Appleton on Calumet Street for a repair on my Z Fold 4. I had an appointment booked. I show up and NEVER ONCE had anyone look at my phone. The employees at this store couldn't have cared less. Not only did I get ignored, everyone else in the store was ignored because for about 20 minutes, the customers were the only people in the store. This store shouldn't even be in business, let alone associated with Samsung. Best description I can give is that the store is a dump. It's unkempt, the employees clearly hate their jobs, they are RUDE, EXTREMELY UNPROFESSIONAL, SARCASTIC, and know absolutely nothing about customer service. This place would have a hard time selling a 9V battery, much less fixing an 1800.00 phone.WORST CUSTOMER EXPERIENCE I'VE EVER HAD. PERIOD.
-
October 2023 by Laurie Misch
While at the T-Mobile store next to Batteries Plus, I decided to stop in and see if I needed a new battery in my Fob. I had been manually opening my car doors for about a year, after the mechanism failed to work after getting a battery jump on my car. ( you guessed it I'm from that era when opening a car door was done with just the key :)! Well, Austin decided to check the batteries in both my Fobs and both seemed to be fine. So on a lark, I decided to try the one set I usually use, never actually believing it would work, BUT WONDER OF WONDERS, I ACTUALLY DON'T HAVE TO USE THE KEY TO OPEN THE DOORS ANYMORE! Yep, you guessed it, I DID MY "HAPPY" DANCE IN THE PARKING LOT and kudos to AUSTIN for taking the time to test the batteries, which I think gave that battery a jolt and life! AUSTIN YOU, ROCK!
-
October 2023 by Casey
I have gone there twice for key fob battery replacement. Both times were quick, easy, and affordable.
-
September 2023 by Jon Leick
Terrible experience. Would not buy from any batteries plus anymore. Had a Duracell battery 13 months old that tested bad. Left it there, called there, said they were working on solution. Went to pick up and told us it was out of warranty, said had one year warranty. Not to mention, very rude. I guess it's hard to fund good help these days.
-
September 2023 by Steve DeCarlo
How can a battery store, whose primary business and name sake includes "B@TTERY" NOT have acid to activate the battery they allowed me to purchase????I had to drive 40 minutes out of my way, on a holiday weekend!!! to get the fully functional battery.The excuse . . well ah the acid is on backorder and we really don't have to fill that many batteries.REALLY. . . REALLY!?!OK so lets say they no longer use and abaciss to check people out - IF you have an on-line presence - DONT LET ME PURCHASE a product you can't sell.ABSOLUTELY horrible customer experience at a CORPORATE STORE.I will gladly pay much more at Interstate Batteries for a far better product that will actually function.UNBELIEVEABLE!!!
-
August 2023 by Heidi Johnson
Staff was friendly and they had the unique batteries that I needed in stock.
-
July 2023 by S. M. (Smacks)
Had to find some boat batteries quickly before the 4th.. they had what I needed in stock. Frontage roads are currently under construction which makes entering/exits a little confusing as you have to go behind the building. I'm sure that will be gone soon though.
-
July 2023 by Tom Janikowski
I got my damaged screen replaced and it included a new battery.I wish you didn't just change the battery. You could have asked first. My phone have been plugged in all since I got home and it's lost power. Plus!! My phone has been "searching for a signal" since this you fixed it.I'll be back for my old battery and you to fix my phone. If you can
