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November 2025 by Julie Blaser
I had the pleasure of dealing with Gabe Mazzotta when purchasing my new Infiniti November 2025. He was very informative about all the various brands they carry, had the patience of a saint and is just a very pleasant person in general. I will definitely be doing business with him and Bergstrom in the future. Top notch company and salespeople. Thank you Gabe!!
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November 2025 by Keontae
Salem took care of me and my car like it was his own. Has great customer service and communication is quick and straight forward. Highly-recommend
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October 2025 by Bruce King
I needed service on my Infiniti and they were very quick with the service and very professional.
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August 2025 by Shawn Reeves
I recently had my INFINITI serviced with Bergstrom. The service was performed quickly and the staff was friendly and helpful. I’d highly recommend this dealership
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August 2025 by Jason Guerndt
Had vehicle there over a month for service under warranty, did not receive an update at all. They also never answer the phone or call you back.
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July 2025 by Karen Dorn
It was a joy to work with Gabe. Even before I purchased my QX60, Gabe spent a lot of time finding and getting the exact vehicle I wanted. He went above and beyond even my high expectations. Every question was answered, every concern addressed. He was respectful and always the consummate professional. He represents Bergstrom in the best possible way. I would (and have) highly recommend Gabe to anyone in search of a new vehicle.
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May 2025 by Jason Ebel
Gabe at Bergstrom Infiniti went above and beyond what was expected of him for my son's vehicle purchase. He made sure every aspect was taken care of and personally detailed the vehicle. What a great salesman, don't hesitate to reach out to Gabe for your vehicle needs. What a great experience. Thank you
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March 2025 by Bob Harp
I purchased an Infiniti 2025 QX 60. It was a pleasure for my wife and I to work with sales rep, Gabriele. His knowledge of the vehicle and patience given while considering options made this purchase a pleasure. I would strongly suggest anyone looking for this type of vehicle request Gab.
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February 2025 by Charles Swoboda
Trevor was wonderful to work with. He helped both my wife and me onto cars that we both love!
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January 2025 by Bridget Ehlert
The staff is always nice and welcoming. Very efficient and respectfully committed to getting your vehicle out in a timely manner. Also, like the continuous updates through text messages and I also like the opportunity to go online and pay. Quick and easy
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July 2024 by Marian Maftei
Best service overall!
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April 2024 by Nolson
Ben S and the master tech(s) at Infiniti are great guys to work with and know what they’re doing. Absolutely satisfied and grateful that I went to them with my vehicle.
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April 2024 by tommy blahnik
Service manager Ben was able to get me quickly scheduled for a windshield replacement. Price was fair and was done quickly and a quality job. I would recommend this place to anyone that needs service done.
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April 2024 by Randy Schipper
WONDERFUL EXPERIENCE
THANK YOU!
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February 2024 by Nina Vang
I have been going to Berstrom for a while to work on my 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were shot, the back brakes and rotors, and I needed new tires and a rear windshield wiper. The quote was 750 for the breaks and 882 for each control arm. I asked about the warranty and was told it was not covered. I told them to please fix 1 control arm and I would schedule for the other at a later time. I was told they did not have the part and they would order. I didn't feel right away what was told to me. I called the warranty company and was told Bergstrom never called. I was told the control arms are covered under the warranty and to ensure they do not work on the care until they call. I called the very next morning and spoke to someone in service. I gave him the warranty information and he told me to call me after they contact the warranty company. I think got a text from the service consultant stating he would call. He texted me to say he was on hold and they were taking forever. I then got a call that the parts were covered. I went to pick up my vehicle. The amount on the invoice was 984, significantly less than if I had been paying out of pocket. When questioned, I was told that was the payment and that was all. The brakes were not repaired. When asked why the breaks were not done the response was Oh I didn't know. I left very upset. I contacted the manager who stated they would get back to me after gathering more information. I never heard back. I did take my vehicle to another licensed auto shop. I was told the calipers on the back breaks and the pistons were faulty and that is why the breaks needed to be replaced. The auto shop called the warranty company and all were covered. Bergstrom's service department never once mentioned the calipers. They wanted me to replace the break pads and rotter. I feel they did not mention the calipers for 2 reasons; 1. They did not want to call the warranty company and 2 they wanted me to have to come back to pay again for break repair.
