Jaguar Fox Valley is a dealership known for its excellent customer service and professionalism. Customers appreciate the helpfulness of staff members, especially those who go above and beyond, such as sales professionals who provide outstanding service and even visit on their days off to assist. The facility itself is impressive, featuring multiple brands under one roof, creating a welcoming and accommodating environment. The service team is responsive and strives to make repairs and recalls quick and smooth, with staff members like Jose ensuring technical questions are answered efficiently. Despite some past communication issues due to staff turnover, the dealership has been greatly improved by employees who are kind, courteous, and attentive. Long-term customers highlight the helpfulness and follow-up of employees who have sold cars, followed up on issues, and maintained good communication over the years. Overall, Jaguar Fox Valley is praised for its friendly atmosphere, knowledgeable staff, and commitment to customer satisfaction. If not for the opportunity to visit, many customers would trust this dealership for future needs, confident they will be in good hands.
Was I. For a recall and it was taken care of quickly and professionally. Jose always tries to make everything go smoothly.
August 2023
Great, friendly service advisors. Pleasure to work with! Did a great job on my vehicle.
March 2023
An amazing facility with multiple other brands under one roof. Dennis, Keith & the team were so accommodating during our visit, and made us feel at home, thanks!!
