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April 2024 by Kelli VanLannen
Heidi hands downs is the best sales person here! Best prices and quality around!
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April 2024 by Tyler Robers
We bought many different pieces of furniture through this Bob’s a couple years ago when we moved. We were talked into buying the Bob’s Goof Proof coverage by the salespeople and the advertising of all the things it would cover. We knew the furniture was cheaper and not as high quality as other stores, but felt the Goof Proof would have us covered if anything broke. Buyer beware: ever since then whenever something has broken they have always denied our claims for repair for things that are explicitly stated as being covered by the Goof Proof plan on their website and in the stores. They essentially state “it’s not covered and you can’t dispute this claim, it is now closed. Oh, and Goof Proof is a separate company, so Bob’s can’t help you with your claims or won’t back up their advertising claims.” If you’re looking for something that will look decent but likely won’t withstand normal wear and tear and won’t be covered even if you buy the Goof Proof coverage, then Bob’s may have the right furniture for you. Please don’t buy the Goof Proof like we did expecting this extended warranty to cover anything but stains.
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April 2024 by Tara Spilski
It was a fantastic experience. Liam was great with answering all my questions. He showed me how the bed frames worked. Gave me all the options so I could make adequate decisions. I am very satisfied with the service, the frame and mattresses I have chosen.
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January 2024 by andrea verbeten
We originally went in to buy a mattress but ultimately decided elsewhere. Heidi was so helpful though, we went back a couple weeks later to buy a new "big boy" bed for our son. She was still very knowledgeable, friendly (let my daughter hug her and hold her hand) and was patient with the constant interruptions from my Littles. We ate excited to get the new bed and will definitely look there first for any future furniture purchases! Oh, and my kids LOVE the ice cream and candy bar. :)
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January 2024 by Barb Gifford
We were greeted as we entered the store by a salesman and we told him what we were looking for. We were never pressured. Once we were in the area of the store where we found the recliners we were interested in we were left to check out all the recliners we were interested in. When we made our choice the salesman answered all the questions we had on our selection, the warrenty and protection plan which we chose without pressure. This was the most relaxing and least pressure we have ever experienced. We recommend anyone who is looking for home furniture start with a visit to Bob's Furniture. We are now looking forward to our delivery on the day we chose as best for us. Thanks to Bob's furniture employees for all your help and not pressuring us.
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January 2024 by Kimberly Stevens
We walked in with a vision of what we wanted and we were walking out within 30 minutes purchasing both items and within budget. Thank you for making it easy and economical. Kayden had great energy and efficiently helped us with our purchase by showing us exactly what we asked for. Great job!
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December 2023 by G Furds
Fast and knowledgeable. We told Heidi what we were thinking and she showed us options that fit our needs. Our choices narrowed down quickly and we had our new couch picked out. Thanks for a fast easy evening of furniture shopping.
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December 2023 by Shaylen Thiem
I was so excited to be getting a new mattress from Bob’s, My mom has always had really good luck with her mattresses and always liked them a lot.Sadly, I did not have nearly as good of an experience as my mom used to have.Trying to track my order was a complete nightmare, I wasn’t able to get a hold of customer service to out of the three times I called. The one time I was able to get a hold of anybody I didn’t end up getting any help with my issue. All he did was move my delivery date back two days. When all I wanted to know what day it was gonna arrive. I never wanted my delivery date moved. After a little over a week of waiting;Finally, the day came and I got my mattress. I pulled it out of the box and put it on my bedframe to find stains on it.The only good part about my experience was the delivery driver, who helped me bring it up to my apartment.
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December 2023 by Briana Denman
The sales associate, Geo, and the lady behind the desk were great, super helpful, and friendly. Geo helped us and anyone else walking in, within a minute. Geo instantly helped and was not pushy at all.The delivery... I am not sure we would go with the "white glove" service again after having it. The guys were nice and fast but did not put the couch together how we ordered it. I had to keep saying however the picture is. But my husband and I had to pull it apart and redo it that night. There was Styrofoam and wrapping all over our living room and trash was left in our front yard as well. As I was vacuuming our living room, I sucked up a big washer and screw that hit our vacuum fan. I had stopped vacuuming and sifted through the Styrofoam and found about 5 more screws.Overall happy with my furniture and the pricing though.
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December 2023 by Shane Hansen
Got a new couch from Bob's about 2 years ago and loved it. All was well until a few weeks ago when the lever to recline popped - meaning the mechanism no longer works and the seat will not recline. I remember speaking to the sales rep at Bob's and asking about mechanical breakdowns... it's the whole reason we paid extra for the 5-year Goof Proof protection plan. Now we're told that in the plan details mechanical breakdown is only covered if it was the result of a specific one-time accident. It's my own fault for relying on my conversation with the sales rep and not examining the terms of the coverage more closely. Buyer beware... the Goof Proof plan will cover you being dumb/clumsy but not the furniture being cheaply made and easily broken through normal use, so read carefully and be 100% sure of what you are paying for.I gave them 1 star back because it's technically my fault for not reading the fine print, but cannot give more than 2 stars because the furniture busted after 2 years of normal use and the quality/repairs are not covered by Bob's.We will not be going back to Bob's again.
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December 2023 by Sara M
A great big shout out to Heidi, Adam and Mike at Bob's Discount Furniture. Not only did they make my check out seamless, but Heidi also had fabulous furniture suggestions. Oh, and I almost forgot, Josh. He is a financing wizard. You guys are the best. Will definitely shop again!
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November 2023 by Nicole Schaible
DO NOT BUY!We have had our power reclining couch for two years and one side stopped working and of course we purchased the warranty Goof Proof.We submitted a claim to have it fixed and just found it it’s not covered and they won’t fix it.What a waste of time and money after they assured us there would not be any problems. I will never buy from Bob’s again and I will my friends and family to avoid them.
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November 2023 by Sarah M.
BOB'S Furniture is a PONZI Scheme ! They held our money for 3 months and didnt deliver when promised. I asked for a refund and now its been an additional 2 weeks and no refund. YES they are using my money inconveniencing my life and profiting from my loss. If Bob himself knew what the corrupt management was doing he would be infuriated. WARNING DON'T let Bob's furinture HARM YOU !!!
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November 2023 by Bryan krug
Gio was great to work with. We met him in the showroom, he captured our needs and educated us on our options. He followed up in a professional manner and when we were ready to purchase he made that process easy and straightforward while again meeting our delivery needs. Love Bob's and Gio is the man.
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October 2023 by Joshua Schmitt
My wife and I had the pleasure of working with Eddie at Bob’s Discount Furniture in Appleton, WI, and it was truly a fantastic experience. Eddie’s customer service was exceptional, and he went above and beyond to help us find the perfect living room sectional for out home. Not only was he knowledgeable, but he also made the entire process smooth and enjoyable. I must also commend the manager for their role in ensuring everything worked out seamlessly. I highly recommend Bob’s Discount Furniture, thanks to Eddie’s great assistance and the wonderful teamwork of their staff. Out home will soon be furnished with a beautiful sectional, and we couldn’t be happier with our purchase!